Deepalakshmi Radhakrishnan
Summary
I am a postgraduate in science and engineering with soft technical skills. Highly Detail-oriented with strong analyzing skills exhibited exceptionally efficient customer service in various support channels at multiple positions. Accomplished metrics goals in result-oriented positions achieved high performance. Strong technical knowledge with business intelligence for customer service having been exposed to multiple support systems provided resolutions in compliance with company policy. Excellent capability in listening to customer needs and troubleshooting on the spot to resolve the issues quickly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR RESOLUTION COORDINATOR- ACCOUNT REVIEW TEAM-CUSTOMER CARE FRAUD AND RISK
Walmart, Inc.
11.2022 - 12.2024
- Having more than 2 years of experience working at Walmart call center setting provided excellent customer service met metrics goals achieved high performance earned bonus for consecutive years
- Started career at payments after meeting metrics goals promoted to ACCOUNT REVIEW TEAM
- Handled the contact in multiple channels like voice, chat, email depending on the type of issues resolution found in compliance with organization guidelines set for ECommerce shopping
- Provided resolutions after multiple screening of records based on risk to business
- Worked collaboratively with internal support teams, contacted- store OPD, auto center, Store Guest services, credit card issuer, OTC HBC card issuer to provide better resolution to customer
- Found fraud accounts with help of multiple platforms like ACCERTIFY, google maps and GSCOPE AMS
- Notating charge back accounts denied refund request after multiple point account cross check and escalated to higher team to bypass fraudster account being utilized for company degrowth
- Created month on month report discussed with team lead accepted feedback which enabled to improve performance and efficiency
- Handled single contacts in multiple channels like phone, TEAM chat, email same time in multiple cold contacts that mode of multitasking enabled giving accurate resolution to customer
- Been top performer for the few months, stopped highest fund going to fraudster account which was profit gain to company
- Maintained a high level of confidentiality when handling sensitive information related to disputes or legal matters.
Preschool Teacher
Sunshine House Learning Academy
11.2018 - 02.2020
- Worked as a preschool teacher, interacted with many parents and answered their questions regarding children academic growth and recognized cognitive,motor,agewise developmental milestones skills shared with parents
- Course offerings that enabled me to build a positive relationship in a professional manner
- Worked as after school age children teacher helped higher elementary students to complete their mathematics work based on one on one instruction
- Taught an average of 20 students per class
- Training program @CMS Residency: Completed Charlotte-Mecklenburg Residency educator training program in the preparation for middle school teacher. Received passing score at PRAXIS middle school math category. During the training I tutored high school students who attended summer classes to complete their graduation required mathematics credit classes. Analyzed the individualized data in wide range and helped every student prepare unique learning based on individual report-IPR to complete their classes in effective manner.
Talent acquisition coordinator
NJ Technologies
05.2013 - 06.2015
- Company Overview: Internally employee-owned search firm specializing in recruiting high caliber candidates for a list of global clients while operating on a contingency, engaged and retained fee basis
- As a Talent Acquisition coordinator with NJ technologies consulting company served as a Partner and key advisor to Hiring Managers and teams regarding all aspects of recruitment and talent acquisition
- I recommend how to fill talent gaps and increase diversity representation by sharing knowledge regarding industry trends, compensation practices, market activity insights, strategies and best practices related to the recruitment and talent acquisition process
- Managed the overall recruiting and talent acquisition process with Hiring Managers, Candidates, Sourcing and Coordination team members, and facilitated the offer process and offer negotiations with HR and Business Partners
- Responsibilities included while working at recruitment teams are succession planning, training and development, employment practices, labor relations, policy and procedure administration, comp and benefits, internal & external audit, forecasting and budgeting, cost control and reporting
- Oversaw HR system utilization and data management and consolidation of monthly reporting
- Internally employee-owned search firm specializing in recruiting high caliber candidates for a list of global clients while operating on a contingency, engaged and retained fee basis
Education
Master of Science - Material Science
Anna University
01.2004
Bachelor of Science - Physics
University of Madras
01.2002
Skills
- Call center
- Customer order management
- Customer Relationship Management (CRM)
- Conflict resolution
- Time Management
- Multitasking
- Strong Communication Skills
- Problem solving
- Team collaboration
- Attention to detail
- Risk analysis
Certification
- MS Office applications and basic computer course, Completed one year certification course in Microsoft-Excel-Advanced, word, power point, outlook, access, C, C++, HTML.
- CompTIA A+ training, Completed and certification gained after the online training.
- Global collaboration and Digital intelligence course, Earned certificate from Walmart Global academy.
Work Status
US citizenship
Timeline
SENIOR RESOLUTION COORDINATOR- ACCOUNT REVIEW TEAM-CUSTOMER CARE FRAUD AND RISK
Walmart, Inc.
11.2022 - 12.2024
Preschool Teacher
Sunshine House Learning Academy
11.2018 - 02.2020
Talent acquisition coordinator
NJ Technologies
05.2013 - 06.2015
Bachelor of Science - Physics
University of Madras
Master of Science - Material Science
Anna University
Similar Profiles
Orlando AbbottOrlando Abbott
Lead Support-Real Estate Warehouse at Walmart, Inc.Lead Support-Real Estate Warehouse at Walmart, Inc.
Shelton OlsonShelton Olson
Supply Chain Unloader at Walmart, Inc.Supply Chain Unloader at Walmart, Inc.
DIANA ARROYODIANA ARROYO
Food Team Lead at Walmart, Inc.Food Team Lead at Walmart, Inc.
Ashley SmithAshley Smith
Senior Manager 2 - OSHA Compliance Supply Chain at Walmart, Inc.Senior Manager 2 - OSHA Compliance Supply Chain at Walmart, Inc.
Jennifer WalkerJennifer Walker
Senior Resolution Coordinator Account Review Team at WalmartSenior Resolution Coordinator Account Review Team at Walmart