DEEPANSHI CHAUHAN
Redmond
Summary
Experienced professional with 5 years of experience in enterprise and automotive environments, specializing in customer support coordination, reporting, process improvement, and stakeholder communication. Proven ability to analyze operational issues, improve workflows, manage cross-functional collaboration, and support customer-focused business operations in fast-paced corporate settings. Strong communication, problem-solving, and analytical skills with a growing interest in insurance operations, customer retention, policy services, and client relationship management. Seeking opportunities in insurance customer retention, policy servicing, claims support, client success, or customer operations roles.
Overview
6
6
years of professional experience
Work History
Requirements Engineer II
Harman International
11.2022 - 02.2025
- Coordinated with cross-functional teams to support customer-focused operational activities and reporting processes.
- Generated reports and trend dashboards to monitor project performance, identify deviations, and support business decision-making.
- Improved operational efficiency by streamlining repetitive workflows and reducing manual effort.
- Assisted stakeholders with issue resolution, process support, and reporting requirements in a fast-paced corporate environment.
- Maintained accurate documentation and ensured consistency across project operations.
- Supported internal teams by providing timely updates, analysis, and workflow coordination.
Software Engineer
Robert Bosch Engineering and Business Solutions
08.2019 - 11.2022
- Collaborated with internal stakeholders and cross-functional teams to support operational activities and business reporting needs.
- Created dashboards and customized reports to improve visibility into project performance and workflow efficiency.
- Assisted teams with issue tracking, reporting coordination, and operational support activities.
- Supported project planning and monitoring activities through accurate reporting and data analysis.
- Improved workflow efficiency by automating repetitive operational tasks, reducing manual effort by 50%.
- Helped improve response time and coordination between teams by streamlining reporting and operational processes.
- Supported internal users with process-related requests and operational issue resolution.
- Maintained organized documentation and supported smooth day-to-day business operations.
- Worked in fast-paced enterprise environments requiring strong communication, adaptability, and multitasking skills.
- Participated in project coordination and effort estimation activities.
- Developed strong analytical and problem-solving abilities through operations-focused support work.
Education
Bachelor of Technology - Information Technology
Ajay Kumar Garg Engineering College
Ghaziabad, India06-2019
Skills
- Customer Retention & Relationship Management
- Customer Service & Client Communication
- Policy & Claims Coordination Support
- Problem Resolution & Escalation Handling
- Process Improvement & Workflow Optimization
- Reporting & Data Analysis
- Cross-functional Collaboration
- Stakeholder Coordination
- Documentation & Record Management
- Time Management & Organization
- Microsoft Office Suite
- Reporting & Dashboard Tools
- Data Analysis & Visualization
- Microsoft Excel
- Enterprise Workflow Tools
- SQL Basics
- Python Basics
- Process Documentation
ADDITIONAL INFORMATION
- Open to insurance customer retention, policy servicing, claims support, customer success, and client operations roles.
- Eligible to work in the United States.
- Strong adaptability and willingness to learn insurance systems, policies, and customer service processes.
- Experienced working in fast-paced corporate and customer-focused environments.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Requirements Engineer II
Harman International
11.2022 - 02.2025
Software Engineer
Robert Bosch Engineering and Business Solutions
08.2019 - 11.2022
Bachelor of Technology - Information Technology
Ajay Kumar Garg Engineering College