Summary
Overview
Work History
Education
Skills
Timeline
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Deepika Bharani

Sacramento,CA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amerit Consulting
10.2023 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Placement Coordinator

Sakthi Software Solution
, Tamil Nadu
03.2015 - 11.2015
  • Assisted in the recruitment of student interns, ensuring all qualifications were met.
  • Developed and maintained relationships with employers to secure placements for students.
  • Conducted initial interviews with potential candidates to assess their skills, knowledge and experience.
  • Maintained accurate records of applicants, placements and employer contacts.
  • Monitored student progress during placements providing feedback where necessary.
  • Attended meetings with employers in order to discuss their requirements for placement students.
  • Directed and participated in recruitment and enrollment activities.

Education

High School Diploma -

Velammal Matriculation Higher Secondary School
Tamil Nadu
03-2007

Bachelor of Science - Electronics And Communications Engineering

Lord Venkateshwara Engineering College
Tamil Nadu

Skills

  • Call Management
  • Microsoft Office Suite
  • Active Listening
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Microsoft Outlook
  • Product Knowledge
  • Scheduling
  • Adaptive team player

Timeline

Customer Service Representative

Amerit Consulting
10.2023 - 06.2024

Placement Coordinator

Sakthi Software Solution
03.2015 - 11.2015

High School Diploma -

Velammal Matriculation Higher Secondary School

Bachelor of Science - Electronics And Communications Engineering

Lord Venkateshwara Engineering College

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Deepika Bharani