Deepshika Prakash
Ferndale,WA
Summary
Highly talented and results-driven individual with a strong focus on prioritization, customer service expertise, and extensive experience in cash handling. Seeking opportunity to utilize these skills at a well-reputed enterprise. Leveraging exceptional communication and client issue resolution skills to effectively contribute to achievement of company goals. Committed to building positive relationships and promoting company's brand and mission.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo
12.2023 - 01.2025
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Collaborated with branch team members to achieve targets and improve overall performance.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Explained account terms and conditions to customers.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
Bank Teller
Wells Fargo
09.2021 - 12.2023
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier/Crew Team Member
Whole Foods
02.2019 - 09.2021
- Conduct store walks to ensure advertised products on Prime application are available in store.
- Support store leads in ensuring store is audit ready.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed.
Medical Assistant Extern
Eshagh Ezra Medical Clinic
08.2018 - 11.2018
- Filed Medical Insurance claims.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
Volunteer, Vision Essential
Kaiser Permanente
06.2016 - 01.2017
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in and check-out.
- Filed patient prescriptions and assist in answering any billing questions.
Education
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
Salt Lake City, UT04-2028
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Fraud prevention
- Attention to detail
- Time management
Timeline
Personal Banker
Wells Fargo
12.2023 - 01.2025
Bank Teller
Wells Fargo
09.2021 - 12.2023
Cashier/Crew Team Member
Whole Foods
02.2019 - 09.2021
Medical Assistant Extern
Eshagh Ezra Medical Clinic
08.2018 - 11.2018
Volunteer, Vision Essential
Kaiser Permanente
06.2016 - 01.2017
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
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