Dynamic Call Agent with Results Cx, adept at building strong customer relationships through empathetic communication and active listening. Proven problem-solver skilled in navigating multiple software platforms, ensuring data integrity and high call quality. Recognized for maintaining composure under pressure, leading to consistently positive customer feedback.
Hi, I’m
DeEtta Bell
KANSAS CITY,MO
Summary
Work History
Results Cx
Call Agent
Job overview
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Education
Central High School3221 Indiana Blv
05.1988
University Overview
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Resolving issues
- Gathering information
Timeline
Call Agent
Results Cx
Central High School
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