Deeyanie Maxcena
Fort Lauderdale,FL
Summary
I’m very good at multitasking. I’m very compassionate about any job I have. I will get any job that’s needs to be done without any hassle. I also work with others perfectly fine.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
La Quinta Inn & Suites
Fort Lauderdale, Florida , FL
03.2025 - Current
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept accurate records of guest transactions.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with check-in and check-out procedures for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assisted guests at check-in, providing information on various services within hotel.
- Addressed customer needs in a timely manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted with luggage handling for incoming guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Resolved customer complaints promptly and courteously.
- Input and confirmed reservations for guests.
- Posted incidental charges to ledgers, manually or by using computers.
- Issued room keys and escort instructions to bellhops.
- Ensured that all safety regulations were followed according to company standards.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Verified accuracy of room rates and other charges during check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered phones, responded to inquiries, and took messages.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Provided excellent customer service while upholding company policies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Aftercare Counselor
Sunshine After School Child Care
Fort Lauderdale, FL
05.2024 - Current
- Encouraged clients to take responsibility for their own behavior by helping them set achievable goals.
- Organized and set up classrooms in preparation for lessons.
- Encouraged children to try and experience new things to expand learning experiences.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure guidelines.
- Fostered a culture of respect, curiosity, and enthusiasm for learning among students.
- Implemented behavioral intervention plans to reduce negative behaviors.
- Completed daily reports on student progress towards academic and social goals.
- Maintained accurate records of student attendance, progress, and areas for improvement.
- Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices and program philosophy.
- Maintained safe play environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Assisted students with homework assignments, ensuring comprehension and timely completion.
- Adapted teaching methods to keep students engaged and motivated.
- Developed and enforced classroom rules to maintain order and promote positive behavior.
- Observed and monitored children's play activities.
- Ensured a safe environment for all participants during group sessions or recreational activities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Parking Attendant
Hilton
Fort Lauderdale, Florida
06.2023 - 05.2024
- Performed minor maintenance tasks such as changing light bulbs, cleaning signs.
- Resolved conflicts between customers in a professional manner.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Observed safety protocols at all times while performing job duties.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Assisted other staff members with various duties as requested by management.
- Responded to questions about local area and company services.
- Resolved customer complaints in a professional manner while following established guidelines.
- Logged assigned vehicle tags in specified software.
- Processed cash transactions accurately and promptly while adhering to all cash handling procedures.
- Maintained accurate records of daily transactions using computerized systems.
- Patrolled the lot regularly on foot or by vehicle to identify potential security issues or violations of policy.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Maintained clean facility by sweeping parking areas and removing waste.
- Greeted customers and provided information about parking fees, regulations and services.
- Cleaned up litter in designated areas as needed throughout shift.
- Provided customer service and information, answered questions and gave directions.
Dinning Room Staff
Salvation Army
Fort Lauderdale, Florida
06.2019 - 07.2019
Education
High School Diploma -
Seagull Alternative High School
Fort Lauderdale, Florida 06-2022
Skills
- Empathy and active listening
- Technology proficiency
- Homework support
- Student monitoring
- Student engagement
- Physical education
- Classroom management
- Safety management
- Afternoon care
- Skilled in [software]
- Customer assistance and interaction
- Guest relations
- Conflict management
- Guest amenities
- Safety and security procedures
- Guest services
- Hospitality services
- Listening skills
- Foreign languages
- Front office support
- Record keeping
- Safety compliance
- Customer service
- Conflict resolution
- Problem resolution
- Time management abilities
- Multitasking
- Check-out procedures
- Organizational skills
- Team supervision
- Room charges
- Charge posting
- Computer skills
- Transaction processing
- Hotel services and hospitality
- Communication
- Teamwork and collaboration
- Telephone etiquette
Timeline
Front Desk Agent
La Quinta Inn & Suites
03.2025 - Current
Aftercare Counselor
Sunshine After School Child Care
05.2024 - Current
Parking Attendant
Hilton
06.2023 - 05.2024
Dinning Room Staff
Salvation Army
06.2019 - 07.2019
High School Diploma -
Seagull Alternative High School