Kimberly Keeney
Piqua,OH
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
20
20
years of professional experience
Work History
Home health care services
Heart to Home with Helping Hands
2024.10 - 2026.01
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
Preloader
UPS
2022.01 - 2026.01
- Managed parcel sorting and loading processes to maintain accurate location and sequencing for shipments.
Customer service associate
UPS Store
2023.05 - 2024.07
- Assisted customers with inquiries, providing accurate information on products and services.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.
- Maintained organized inventory, restocking shelves to meet customer demand effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
Assembly Line Worker
Evenflo
2019.01 - 2020.01
- Facilitated teamwork on the production line to achieve timely output and maintain safety protocols.
- Executed final product inspections and testing procedures to validate conformity with defined tolerances and quality benchmarks.
- Engaged in collaborative efforts to optimize line efficiency and consistently meet production timelines.
Home Personal Care
Self-Reliance, Inc.
2016.01 - 2019.01
- Facilitated mental and emotional support initiatives to promote client happiness and health.
- Supported patient mobility by assisting with transitions between beds, wheelchairs, and automobiles to enhance comfort and safety.
- Provided compassionate care to improve patient outlook and support daily living activities.
Supervisor
Self-Reliance, Inc.
2013.01 - 2015.01
- Oversaw a team of 10-15 staff members while managing a caseload of 7 individuals.
- Conducted thorough audits of documentation to ensure compliance with state and county regulations.
- Assisted with weekly payroll processing. Supported monthly medication audits. Trained new staff members on procedures.
Direct Care Staff
Champaign Residential Services, Inc.
2009.01 - 2013.01
- Guided clients through daily living tasks, ensuring comfort and safety during each interaction.
- Facilitated nutritious meal preparation, contributing to improved client well-being. Enhanced medication compliance through effective support. Enabled access to healthcare by organizing reliable transportation for appointments.
- Created detailed documentation of client care and service interactions to enhance communication and service continuity.
Front Office Assistant
Sporty Car Garage
2006.01 - 2009.01
- Assisted customers with inquiries, providing accurate information on products and services.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.
- Maintained organized inventory, restocking shelves to meet customer demand effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
Education
Master Herbalist Diploma - Master Herbalist Diploma
Centre of Excellence
UK 2026-02
Associate of Science - Medical Office Administration
Clark State Community College
Springfield, OH2016-05
Skills
ICD-9 and ICD-10 Coding
HCPCS
CPT Coding
MOSS Software
Microsoft Word
PowerPoint
Excel
Access
Office 365
QuickBooks Accounting Software
Customer service
Professional phone skills
Timeline
Home health care services
Heart to Home with Helping Hands
2024.10 - 2026.01
Customer service associate
UPS Store
2023.05 - 2024.07
Preloader
UPS
2022.01 - 2026.01
Assembly Line Worker
Evenflo
2019.01 - 2020.01
Home Personal Care
Self-Reliance, Inc.
2016.01 - 2019.01
Supervisor
Self-Reliance, Inc.
2013.01 - 2015.01
Direct Care Staff
Champaign Residential Services, Inc.
2009.01 - 2013.01
Front Office Assistant
Sporty Car Garage
2006.01 - 2009.01
Master Herbalist Diploma - Master Herbalist Diploma
Centre of Excellence
Associate of Science - Medical Office Administration
Clark State Community College