Dehjaun Owens
Bethlehem,PA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sales Representative
Nordstrom
10.2020 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction. 94% rating for outstanding service in company.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications(2 accounts per day), special donations and specific product promotions.
Overnight Stock Associate
BJ's Wholesale
04.2019 - 11.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed all boxes and related trash from sales floor and processed through compactors.
Quality Assurance Specialist
Amazon
07.2018 - 04.2020
- Through monthly and quarterly interaction became trusted advisor to customers
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Reported problems and concerns to management.
- Was consistently aware of customer's pain points and coordinated cross functional teams to get customers best outcomes
- Implemented process improvements to increase productivity in quality assurance operations.
- Monitored product standards and quality-control programs.
Delivery Driver
Amazon
02.2016 - 07.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Fostered positive working relationships with regular customers.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Associate of Science - Architecture And Planning
Morgan State University
Baltimore, MDSkills
- Efficient and Detail-Oriented
- Quality Assurance Management
- Time Management
- Understanding Customer Needs
- Creative Problem Solving
- Order and Refund Processing
- Data Entry
- CRM Software
- Microsoft Suite
- Customer Service
- Public Speaking
- Product Promotion
- Interpersonal communication skills
Timeline
Sales Representative
Nordstrom
10.2020 - 04.2023
Overnight Stock Associate
BJ's Wholesale
04.2019 - 11.2021
Quality Assurance Specialist
Amazon
07.2018 - 04.2020
Delivery Driver
Amazon
02.2016 - 07.2018
Associate of Science - Architecture And Planning
Morgan State University