Kevinion Gilmore
Jackson,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
T.G.I Fridays
Jackson, TN
02.2022 - 07.2024
- Mixing and serving alcoholic and non-alcoholic beverages to customers
- Taking customer orders and providing recommendations on drinks
- Handling cash transactions and processing payments accurately
- Maintaining a clean and organized bar area
- Checking identification to verify legal drinking age
- Monitoring alcohol consumption and ensuring responsible serving practices
- Engaging with customers, providing a welcoming and friendly atmosphere
- Keeping track of inventory and restocking supplies as needed.
Delivery Driver
Amazon
Memphis, TN
01.2019 - 03.2022
- Transporting goods or packages to designated locations safely and timely
- Loading and unloading items from the delivery vehicle
- Verifying the accuracy of delivery orders before departure
- Providing exceptional customer service during deliveries
- Following all traffic laws and safety regulations while driving
- Maintaining the cleanliness and organization of the delivery vehicle
- Communicating with dispatch or supervisors regarding any delays or issues
- Keeping detailed records of deliveries and mileage for reporting purposes.
Warehouse Associate
DHL Nike distribution Center
Memphis, TN
01.2015 - 02.2017
- Inspecting products or materials to ensure they meet quality standards and specifications
- Using various tools and equipment to conduct inspections, such as calipers or testing machines
- Recording and documenting inspection results and findings
- Identifying and reporting any defects or deviations from quality standards
- Collaborating with production or manufacturing teams to address quality issues
- Conducting visual inspections and tests to assess product quality
- Following safety protocols and guidelines while performing inspections
- Providing feedback and recommendations for improving quality control processes.
Education
Bachelor's in Physical Education -
Lane College
Jackson, TN05.2021
Skills
- Attention to detail
- Customer Service Experience
- Customer Relationship Management
- Computer Skills
- Cash Handling
- Assembler
- Quality audits
- Bartending
- Strong communication skills
- Time management
- Shipping & receiving
- Ability to mulitask
- Organizational skills
- Leadership
- Teaching
- Food Preparation
- Excellent judgment
Certification
- Microsoft Office Specialist
- Driver's License
- Bartender License
- Food Handler Certification
- Pest Control License
Timeline
Bartender
T.G.I Fridays
02.2022 - 07.2024
Delivery Driver
Amazon
01.2019 - 03.2022
Warehouse Associate
DHL Nike distribution Center
01.2015 - 02.2017
Bachelor's in Physical Education -
Lane College
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