Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Deidra Bivins

Philadelphia,PA

Summary

Outgoing Customer Service Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

15
years of professional experience

Work History

Piedmont Airlines

Customer Service Supervisor
10.2006 - 11.2021

Job overview

  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Education

Germantown High School
Philadelphia, PA

High School Diploma
06.1985

Skills

  • Maintaining Clean Work Areas
  • Investigate and implement new and improved cleaning instruments and methods
  • Ensure that all aircrafts assigned as a team under his/her responsibility comply with all federal, State and local laws
  • Inspecting work done by cleaners
  • Tracking stock levels of cleaning equipment

Timeline

Customer Service Supervisor

Piedmont Airlines
10.2006 - 11.2021

Germantown High School

High School Diploma
Deidra Bivins