Outgoing Customer Service Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
years of professional experience
Work History
Piedmont Airlines
Customer Service Supervisor
10.2006 - 11.2021
Job overview
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Coached employees through day-to-day work and complex problems.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
Germantown High School
Philadelphia, PA
High School Diploma
06.1985
Skills
Maintaining Clean Work Areas
Investigate and implement new and improved cleaning instruments and methods
Ensure that all aircrafts assigned as a team under his/her responsibility comply with all federal, State and local laws
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group