Overview
Work History
Education
Skills
Work Availability
Timeline
Summary
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Deidra Carter

Chicago,IL

Overview

11
11
years of professional experience

Work History

Disclosure Desk Specialist

Guaranteed Rate Inc
Chicago, IL
06.2018 - 07.2022
  • Managed over 100 initial, closed, revised, and/or purchased home loans daily via Encompass.
  • Efficiently prepared change of circumstance forms for revised loan estimates in order to adhere to state, lender, and investor specifications.
  • Thoroughly evaluated final loan estimates, identifying and correcting discrepancies in interest rates, loan amounts, and closing costs.
  • Proactively assisted loan officers in identifying disclosure violations, helping to implement corrective actions.
  • Consistently exceeded monthly closing targets by efficiently auditing and managing a high volume of loans, averaging over 500 clear-to-close loans.

Closing Documents Reviewer

Guaranteed Rate Inc
Chicago, IL
06.2016 - 06.2018
  • Managed a pipeline of over 100 loans, ensuring accurate data for lock expiration, projected closing date, appraisal due date, and occupancy status.
  • Audited, drafted loan packages, Trust documents, and Power of Attorneys for regulatory compliance prior to closing.
  • Meticulously audited FNMA, FHA, VA, and housing loans in accordance with TRID regulations.
  • Provided direct support to closing agents, resolving issues with mortgage riders and notes to prevent funding delays.

Collateral Specialist

Guaranteed Rate Inc
Chicago, IL
05.2015 - 06.2016
  • Conducted detailed reviews of original Mortgage Notes, Closing Disclosures, and mortgage documents to ensure compliance with investor requirements.
  • Ensured the secure storage and organization of completed loans on a daily basis, utilizing Paperless and Transfersafe systems.
  • Collected and organized assignments and title reports for mortgage recording, ensuring accurate and complete documentation.
  • Collaborate with Closers to resolve post-closing issues in loan documentation.

Leasing Assistant

MAC Property Management
Chicago, IL
06.2014 - 05.2015
  • Collaborated with property manager to streamline leasing procedures and complete required projects.
  • Effectively managed the scheduling of property transfers between tenants.
  • Addressed resident complaints and effectively escalated serious issues to upper management
  • Ensured cleanliness and security of residents' common areas through regular facility inspections.
  • Efficiently directed inquiries from potential residents to leasing staff to schedule apartment tours.

Student Resident Assistant

Corbin/Olson Hall Western Illinois University
Macomb, Illinois
09.2011 - 05.2014
  • Monitored all residence hall activity for compliance with college regulations.
  • Assisted in the coordination of student move-in and orientation activities.
  • Advised students on academic resources available at the university.
  • Organized social programs for residence hall members such as study groups and team building workshops.
  • Served as a resource and role model for student behavior both inside and outside of the residence halls.

Education

Bachelor of Arts - General Studies/ Dietetics/ Communications

Western Illinois University
Macomb, IL
05.2014

Skills

  • Encompass proficiency
  • Loan auditing expertise
  • Regulatory compliance implementation
  • Data analysis with attention to detail
  • Loan document preparation
  • Customer service
  • Knowledge of TRID
  • Collaborative teamwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Disclosure Desk Specialist

Guaranteed Rate Inc
06.2018 - 07.2022

Closing Documents Reviewer

Guaranteed Rate Inc
06.2016 - 06.2018

Collateral Specialist

Guaranteed Rate Inc
05.2015 - 06.2016

Leasing Assistant

MAC Property Management
06.2014 - 05.2015

Student Resident Assistant

Corbin/Olson Hall Western Illinois University
09.2011 - 05.2014

Bachelor of Arts - General Studies/ Dietetics/ Communications

Western Illinois University

Summary

Detail-oriented and process-driven Customer Service Specialist with a proven ability to excel in fast-paced environments. Possessing strong analytical, organizational, and communication skills, coupled with expertise in data validation, TRID regulations, and mortgage management software. Adept at exercising independent judgment and consistently meeting deadlines while ensuring regulatory compliance.

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Deidra Carter