Hi, I’m
VALERIE VILLA
Milton,WA
Summary
Service-oriented universal banker with 2 years background in loan and customer service environment. Core competencies include customer service skills, loan and account opening as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
years of professional experience
Work History
1st Security Bank Of Washington
Disclosure Desk Specialist
10.2020 - Current
Job overview
- Prepared loan estimate with new loan application and sent initial disclosures as well as re-disclosures
- Partnered with others in compliance department and in business units to fix and improve issues.
- Maintained knowledge of loan programs offered through bank.
- Managed company disclosure timelines to maintain delivery standards and timetables.
Alaska Airlines
Customer Service Agent
01.2019 - 10.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Facilitated communications through management of inbound and outbound customer calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer account discrepancies and concerns.
Universal Banker, U.S. Bank
Customer service specialist
08.2016 - 12.2019
Job overview
- Receive checks and cash for deposits, verify amounts, check accuracy of deposit slips
- Enter customer account information
- Set up new accounts, including checking, savings, cd's
- Loan specialist
- Opened new loan accounts and refinanced loans
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Updated account information to maintain customer records.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Answered constant flow of customer calls with minimal wait times. Introduced customers to online banking. Helped with set up of online banking.
Muckleshoot Casino
Soft Count/Drop Team Member
10.2009 - 08.2016
Job overview
- Collected money
- 10 key
- Input cash total amounts in computers
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Counted cash and casino chips to accurately reconcile transaction reports.
Things Remembered
Assistant Store Manager
Job overview
- Customer Service
- Cash Transactions
- Hiring Employees
- Training New Employees
- Inventory
- Scheduling
- Master Engraver
Education
Kent-Meridian High School
High School Diploma from Business General
University Overview
Took business general courses.Excel, power point, Microsoft word
Skills
- Customer and Personal Service Mathematics
- English Language Active Listening
- Computers and Electronics Clerical
- Sales and Marketing Administration and Management
- Excellent Written and Oral Communication
- Effective Written and Verbal Communication
- Cash Counting
- Ability to Work Independently
- Regulatory Compliance
- Administrative and Office Support
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Credit Card Applications
- Process Transactions
- Good Communication Skills
- Problem Resolution
Timeline
Disclosure Desk Specialist
1st Security Bank Of Washington
10.2020 - Current
Customer Service Agent
Alaska Airlines
01.2019 - 10.2020
Customer service specialist
Universal Banker, U.S. Bank
08.2016 - 12.2019
Soft Count/Drop Team Member
Muckleshoot Casino
10.2009 - 08.2016
Assistant Store Manager
Things Remembered
Kent-Meridian High School
High School Diploma from Business General
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