Summary
Overview
Work History
Education
Skills
Timeline
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Kaleb Tousey

Lynnwood,WA

Summary

Dynamic customer service professional with a proven track record at 1st Security Bank of Washington, great at conflict resolution and relationship building. Skilled in active listening and data entry, I consistently enhance customer satisfaction and loyalty through an empathetic attitude and building strong communication, ensuring a positive experience for all clients.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

1st Security Bank of Washington
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Host/Server

Pagliacci Pizza
09.2022 - 08.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Host

Anthony's Homeport
10.2019 - 02.2020
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Associate of Arts - English

Edmonds Community College
Lynnwood, WA
09-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

1st Security Bank of Washington
08.2023 - Current

Host/Server

Pagliacci Pizza
09.2022 - 08.2023

Host

Anthony's Homeport
10.2019 - 02.2020

Associate of Arts - English

Edmonds Community College

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