Shaniece Singleton
Randolph,MA
Summary
Dynamic Manager with over 20 years of experience in the banking industry. Skilled in overseeing multiple pipelines, managing team performance, and resolving issues efficiently. Adept at developing and maintaining strong customer relationships, ensuring high-quality standards are consistently met.
Overview
22
22
years of professional experience
Work History
DISCLOSURE DESK SPECIALIST
LENDZ FINANCIAL
04.2025 - Current
- - Review Non-QM and TRID loans for accuracy and completeness
- - Prepare and deliver accurate Initial Loan Estimates and Redisclosure Loan Estimates in accordance with federal regulations
- - Collaborate with management as needed to maintain transparency and compliance on all files.
DISCLOSURE DESK MANAGER
LUMINATE BANK
01.2021 - 03.2025
- - Lead and oversee a team of disclosure specialists to meet deadlines efficiently.
- - Ensure accurate loan data maintenance and compliance with regulations.
- - Provide compliance oversight, quality control, disclosure preparation, and issue resolutions.
- - Supervise multiple pipelines to ensure smooth workflow.
- - Manage team performance to meet high-quality standards.
CONSUMER LOAN PROCESSOR
BANK OF CANTON
01.2019 - 12.2021
- - Process consumer loans, including loan booking and payment processing
- - Provide guidance on compliance and regulations to loan officers and processors.
HEAD TELLER/CUSTOMER SERVICE REP
BANK OF CANTON
01.2017 - 12.2019
- - Oversee and conduct on-the-job training for staff.
- - Ensure compliance with policy, procedures, and regulations.
- - Maintain efficient operation of the teller line.
- - Provide customer assistance through clerical and administrative duties.
- - Collaborate with staff to meet security audit requirements.
BANK OF CANTON
01.2015 - 12.2017
- - Review loan applications for completeness and compliance with minimum requirements.
- - Create and disclose loan packages in adherence to TRID regulations.
- - Support loan officers and processors with pipeline management and timely disclosures.
- - Assist in ensuring accurate and timely execution of loan disclosures.
TELLER/CUSTOMER SERVICE REPRESENTATIVE
BANK OF CANTON
01.2004 - 12.2015
- - Processed customer transactions such as check cashing and depositing
- - Conducted sales of cashier checks and money orders
- - Opened and closed accounts for customers
- - Promoted banking services and cross-sold products
- - Collaborated with management to enhance operational efficiency
Education
B.A - undefined
BRIDGEWATER STATE UNIVERSITY
01.2011
Skills
- Team Leadership
- TRID
- Regulatory Compliance Loan Data Maintenance
- Customer Relationship Management
- Issue Resolution
- Workflow Management Quality ControL
- Computer Proficiency
Timeline
DISCLOSURE DESK SPECIALIST
LENDZ FINANCIAL
04.2025 - Current
DISCLOSURE DESK MANAGER
LUMINATE BANK
01.2021 - 03.2025
CONSUMER LOAN PROCESSOR
BANK OF CANTON
01.2019 - 12.2021
HEAD TELLER/CUSTOMER SERVICE REP
BANK OF CANTON
01.2017 - 12.2019
BANK OF CANTON
01.2015 - 12.2017
TELLER/CUSTOMER SERVICE REPRESENTATIVE
BANK OF CANTON
01.2004 - 12.2015
B.A - undefined
BRIDGEWATER STATE UNIVERSITY