Deidra Craig
Canton,MI
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled in roles at Kroger Warehouse and the University of Michigan, demonstrating top-notch route planning and problem-solving abilities. My commitment to quality assurance and teamwork led to significant improvements in service delivery and facility maintenance, underscoring my reliability and attention to detail.
Overview
2023
2023
years of professional experience
Work History
Customer Service Delivery Driver
Kroger Warehouse
- Delivered packages to residential and commercial locations, ensuring on-time arrivals and customer satisfaction.
- Loaded and unloaded delivery vehicles to maintain efficient workflow and accurate item handling.
- Improved delivery accuracy by verifying addresses and maintaining organized route plans.
- Operated delivery vehicle safely and adhered to traffic laws for smooth and reliable service.
- Managed delivery paperwork and ensured correct documentation for seamless record-keeping.
- Communicated with dispatch for real-time updates and adjustments, ensuring smooth operations.
Maintenance Custodian
University of Michigan
Ann Arbor, MI
11.2012 - 11.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
Education
High School Diploma - General Studies
Willow Run High School
Ypsilanti, MI05.1996
Skills
- Route planning
- Time management
- Navigation skills
- Customer interaction
- Customer satisfaction
- Customer service
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Time management skills
- Stocking and inventory
- Quality assurance
Timeline
Maintenance Custodian
University of Michigan
11.2012 - 11.2022
Customer Service Delivery Driver
Kroger Warehouse
High School Diploma - General Studies
Willow Run High School