Deidra Draper
Buckeye,AZ
Overview
10
10
years of professional experience
1
1
Certification
Work History
Slot Attendant
Desert Diamond Casinos & Entertainment
Waddell, AZ
02.2025 - Current
- Assisted casino patrons with slot machine operations, including cash handling and ticket redemption
- Provided excellent customer service by promptly addressing patron inquiries and resolving issues
- Implemented strategies to increase customer engagement and satisfaction, resulting in XX% increase in positive feedback ratings from patrons
- Managed large sums of money accurately while adhering to strict security protocols
- Collaborated with other team members to ensure smooth operation of the gaming floor during peak hours
- Educated patrons on responsible gambling practices and provided information about available resources for problem gambling support
- Performed routine maintenance tasks on slot machines, such as cleaning screens and replacing printer paper
- Monitored the performance of slot machines to identify malfunctions or errors, promptly reporting them to the appropriate personnel for resolution
- Maintained a clean and organized gaming floor, ensuring machines were in working order and properly stocked with supplies
Customer Care Agent
PetPartners Inc.
Remote
01.2022 - 07.2023
- Provide high-quality telephone and customer service by answering and servicing a large number of incoming calls in a courteous, professional, and concise manner
- Utilize all appropriate computer systems, communication tools, and protocols to assist internal and external customers
- Assist customers in establishing coverage for pets, answering benefit questions, claims status questions, verifying benefits for callers, and providing policy knowledge on how our billing and benefits process works
- Actively seek to sell new business at given opportunities
- Provide accurate, valid, and complete information to the customer by using the right methods/tools
- Meet personal/customer service team goals and targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Make good notes of customer interactions.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage the customer
- Serve as customer service liaison to other areas of the company by communicating customer concerns and needs to various departments regarding customer issues to enable process improvements for better service.
- Proactively identify areas for improvement within the department and organization to positively impact our business
- Maintain stellar attendance and punctuality
- Assist in the mailing of policies, claims forms, sympathy cards, and customer letters as required by business need
Customer Representative Agent
MAXIMUS
Phoenix, AZ
09.2019 - 03.2020
- Assisting callers in finishing online applications
- Completing daily electronic call logs
- Filling out timesheets
- Adhering to privacy rules
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs Maximus service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary
Customer Care Representative/Admin
Yandy, LLC
Phoenix, AZ
07.2016 - 11.2017
- Answer incoming calls, chat, and emails from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
- Answer calls, respond to emails, and chat.
- Research required information using available resources.
- Provide customers with product and service information.
- Enter new customer information into the system and update existing customer information.
- Process orders, forms, and applications.
- Route calls to the appropriate resource.
- Document all call information according to standard operating procedures.
- Complete call logs and produce call reports.
Store Clerk
Southwestern Reflections
Scottsdale, AZ
05.2015 - 10.2016
- Assisting guests and selling merchandise in a timely, friendly, and efficient manner.
- Greet and acknowledge guests upon arrival in the shop
- Demonstrate knowledge of merchandise, styling, and pricing
- Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit, and debit cards, making change, and processing gift certificates and cards
- Wrap merchandise and pack orders for shipping
- Assist in conducting inventory and ensure adequate merchandise supply levels
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
Education
Associate - Business Administration
Tohono O'Odham Community College
Sells, AZ04.2025
Certificate - Pharmacy Technician and Medical Assistance
Florida Gulf Coast University
Fort Myers, FL03.2012
High school or equivalent - General Studies
Window Rock High School
Fort Defiance, AZ05.2006
Skills
- Upselling
- Typing
- Technical support
- Customer Support
- Software Troubleshooting
- Call Center
- Retail sales
- Experience with children
- Customer Care
- Microsoft Office Specialist (10 years)
- Phone etiquette
- Organizational skills
- Technical Support
- Computer skills
- Live chat
- Research
- Software troubleshooting
- Sales
Certification
- Adjustor License
- October 2023 to Present
- Gaming License
- February 2025 to Present
Timeline
Slot Attendant
Desert Diamond Casinos & Entertainment
02.2025 - Current
Customer Care Agent
PetPartners Inc.
01.2022 - 07.2023
Customer Representative Agent
MAXIMUS
09.2019 - 03.2020
Customer Care Representative/Admin
Yandy, LLC
07.2016 - 11.2017
Store Clerk
Southwestern Reflections
05.2015 - 10.2016
Associate - Business Administration
Tohono O'Odham Community College
Certificate - Pharmacy Technician and Medical Assistance
Florida Gulf Coast University
High school or equivalent - General Studies
Window Rock High School