Summary
Overview
Work History
Education
Skills
Timeline
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Deidra Hinson

Montgomery,AL

Summary

Reliable and versatile professional with 10+ years of experience across administrative support, customer service, production, and logistics. Proven track record of accuracy, dependability, and teamwork in fast-paced environments. Regonized for strong work ethic, quick leaning ability, and dedication to safety and quality.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Montgomery Job Corps Center
06.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained property inventory and asset tracking records for compliance and accountability
  • Assisted with vendor communication, invoice processing, and order tracking.
  • Supported office operations, including scheduling, document preparation, and filing systems.
  • Contributed to monthly reporting and internal audits related to purchasing and property usage.

Customer Service Representative

Sykes Enterprises
08.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Consistently met performance targets including average handling time and first-call resolution

Production Worker

International Paper
08.2017 - 07.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Assisted in loading and unloading shipments, ensuring accuracy and adherence to safety protocols.

Production Material Handler

Glovis Alabama
06.2009 - 02.2016
  • Improved order fulfillment times with prompt picking, packing, and delivery of materials to designated areas within the facility.
  • Maintained a safe work environment by adhering to safety regulations and proper handling of hazardous materials.
  • Assisted in the training of new team members on best practices for safe, efficient, and accurate material handling procedures.
  • Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.

Education

Bachelor of Science - Human Resources Leadership

Amridge University
Montgomery
04-2024

Skills

  • Procuremant & Purchasing Support
  • Inventory & Asset Management
  • Document Preparation & Recordkeeping
  • Scheduling & Office coordination
  • Call Center Support
  • CRM Systems
  • Conflict Resolution
  • Warehouse Safety Compliance
  • Material Handling Equipment Operator
  • Dependable & Detail Oriented
  • Fast Learner & Adaptable
  • Team Player & Excellent Listener

Timeline

Administrative Assistant

Montgomery Job Corps Center
06.2022 - Current

Customer Service Representative

Sykes Enterprises
08.2018 - 05.2019

Production Worker

International Paper
08.2017 - 07.2018

Production Material Handler

Glovis Alabama
06.2009 - 02.2016

Bachelor of Science - Human Resources Leadership

Amridge University

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Deidra Hinson