Deidra Liufau
Anchorage,United States
Summary
Highly-professional and talented Medical Support Assistant with strong interpersonal communication skills. Dedicated in providing seamless administrative support to the healthcare facility and ensuring delivery of high-quality patient care services.
Overview
1
1
year of professional experience
Work History
Medical Support Assistant
Veterans Affairs Medical Center
Anchorage, AK
01.2023 - Current
- Independently provide administrative support to Veterans, VA clinical staff, community healthcare facilities and colleagues using multiple advanced communication tools, including phone calls, online chats, emails and faxes.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, internally and externally, annotating and documenting appointments or messages to clinical staff.
- Knowledge of medical terminology and codes to the technical nature of language utilized by clinical facilities.
- Utilize such programs as Electronic Health Records System (EHR), CPRS and Health Share Referral Manager (HSRM), Provider Profile Management System (PPMS) Microsoft office, word, excel, powerpoint.
- Assist with referral management by facilitating, expediting the consultation process to the appropriate staff or care team assigned.
Education
High School Diploma -
Bettye Davids East Anchorage High
Anchorage, AKCertificate - Dental Assisting
Pima Medical Institute
Colorado Springs, COSkills
- Critical Thinking Abilities
- Active listener
- Medical Terminology Proficiency
- Electronic Health Records Management
- Solution and detail oriented
- Knowledge of Microsoft office, Word, Excel, Powerpoint, Teams and Zoom, Streem print fax
- Adapts to changes in the department
- Goes above and beyond to complete tasks
- strong research skills
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
01.2023 - Current
High School Diploma -
Bettye Davids East Anchorage High
Certificate - Dental Assisting
Pima Medical Institute