Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Hi, I’m
Deidra Lundberg
Lubbock,TX
Summary
Overview
12
years of professional experience
Work History
AWL
Customer Service Representative
10.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Covenant Medical Center
LVN
01.2013 - 06.2018
Job overview
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Promoted a positive work environment among nursing staff through collaboration, open communication, and support.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
- Mentored new LVN hires through the orientation process, sharing expertise to support their integration into the team successfully.
Education
Full Sail UniversityWinter Park, FL
Bachelor of Science from Graphic Design
05-2020
University Overview
- [Honor's Society Name] Member
Skills
- Dispute resolution
- Strategic Time Allocation
- Strategic Decision-Making
- Strategic Problem Analysis
- Effective Empathy Communication
- Proficient Keyboarding Skills
- Brand Engagement Strategies
- Analytical Problem-Solving
- Meticulous Attention to Detail
- Proficient Task Management
- Dependable Performance
- Strategic Decision-Making
Timeline
Customer Service Representative
AWL
10.2023 - Current
LVN
Covenant Medical Center
01.2013 - 06.2018
Full Sail University
Bachelor of Science from Graphic Design
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