Deidra Mullins
Louisville,KY
Summary
Dynamic retail professional with extensive experience at The Fresh Market, excelling in customer service and workforce management. Proven track record in boosting customer satisfaction ratings and optimizing inventory control. Skilled in budgeting and cost control, with a strong focus on achieving performance goals and enhancing the overall customer experience.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The Fresh Market
08.2022 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Grocery Manager
The Fresh Market
01.2021 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Assistant Kitchen Director
Virginia Department of Corrections
02.2015 - 06.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Store Manager
Food City
01.2014 - 02.2015
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
District Supervisor of Bakery/Deli
Food City
12.2012 - 01.2014
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Education
Associate of Science - Addiction Counseling
Southwest Virginia Community College
Tazewell, VA05-2020
Skills
- Stock management
- Budgeting and cost control
- Workforce management
- Performance evaluations
- Customer service
- Issue resolution
- Goals and performance
- Verbal and written communication
- Time management
- Customer experience
- Store operations
Timeline
Assistant Store Manager
The Fresh Market
08.2022 - Current
Assistant Grocery Manager
The Fresh Market
01.2021 - Current
Assistant Kitchen Director
Virginia Department of Corrections
02.2015 - 06.2020
Store Manager
Food City
01.2014 - 02.2015
District Supervisor of Bakery/Deli
Food City
12.2012 - 01.2014
Associate of Science - Addiction Counseling
Southwest Virginia Community College