Deidra Thomas
Largo,FL
Summary
Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Overview
6
6
years of professional experience
Work History
Home Health Aide
First Light Home Care Of Manatee County
02.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Associate
Family Dollar
05.2021 - 12.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Scheduling Coordinator
First Light Home Care
04.2017 - 05.2021
- Gathered employee data to develop weekly work schedules, enabling proper staffing for all departments for each shift.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Coordinated schedules for caregivers per week.
- Address concerns and issues with clients and caregivers.
- Communicate with management to resolve matters.
Education
Associate of Science - Computer And Information Sciences
ITT Technical Institute Florida
St. Petersburg, FL03.2012
Skills
- Team Building
- Handling Customer Complaints
- Decision Making
- Coaching and Mentoring
- Multitasking and Prioritization
- Verbal and Written Communication
Timeline
Home Health Aide
First Light Home Care Of Manatee County
02.2023 - Current
Associate
Family Dollar
05.2021 - 12.2022
Scheduling Coordinator
First Light Home Care
04.2017 - 05.2021
Associate of Science - Computer And Information Sciences
ITT Technical Institute Florida
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