Deidra Wright

Braman Motors

10.2002 - Current

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Oversee activities related to warranty repairs and claims, including auditing, processing, and appealing claims.
Provide feedback to upper management.
Review and address deep dive reports.
Prepare journal entries.
Liaison for dealer, manufacturer, and customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Leveraged data and analytics to make informed decisions and drive business improvements.