Summary
Overview
Work History
Education
Skills
Timeline
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Deidre Long

Helena,MT

Summary

I am a hardworking and reliable aspiring security analyst with an extensive background in customer service, empathy, and communication. I am highly organized, proactive, punctual, and work well within team settings. I possess the ability to perform very well under pressure, have an incredible attention to detail, and learn at a fast pace. I am passionate about a career in cybersecurity and am excited to learn both new skills and advance the ones I currently possess.

Overview

3
3
years of professional experience

Work History

Cashier

L&P Grocery
Boulder, MT
07.2019 - 05.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Member Outreach Representative

Blue Cross and Blue Shield of Arizona
Phoenix, AZ
12.2017 - 06.2019
  • Conducted outreach activities to promote awareness of the organization's services.
  • Developed and maintained relationships with key stakeholders in the community.
  • Collected data and prepared reports on program outcomes.
  • Provided customer service and responded to inquiries from clients.
  • Participated in fundraising activities to support programs.
  • Analyzed trends in customer feedback to inform improvement strategies.
  • Collaborated with staff members across departments on shared goals.
  • Maintained accurate records of all outreach activities conducted.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

High School Diploma -

Estrella Foothills High School
Goodyear, AZ
05-2013

Certificate - Cyber Security

Google Cyber Security Program
09-2024

Skills

  • Critical Thinking Skills
  • Network Security
  • Linux Server
  • Incident Response
  • Detail Oriented
  • Communication Skills
  • Ability to Work Under Pressure
  • Adaptive Learner

Timeline

Cashier

L&P Grocery
07.2019 - 05.2021

Member Outreach Representative

Blue Cross and Blue Shield of Arizona
12.2017 - 06.2019

High School Diploma -

Estrella Foothills High School

Certificate - Cyber Security

Google Cyber Security Program

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Deidre Long