Kiijuana Deans
Calera,United States
Summary
A responsible and dependable customer service professional with over 8 years of customer service experience. A good communicator with strong computer skills & comfortable interacting with all levels of the organization and public.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Calera, AL
02.2024 - 05.2024
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 30% increase in sales
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Processed payments quickly and accurately, resulting in a 50% increase in customer satisfaction
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Monitored inventory levels to ensure product availability and accuracy of inventory records
- Managed multiple phone lines while greeting visitors in a professional and friendly manner.
Daycare Provider
Steppin Stone
Calera, AL
08.2021 - 08.2023
- Developed and implemented health and safety protocols that ensured the safety of children in the daycare
- Implemented behavior management techniques to ensure a calm and organized environment
- Planned and implemented age-appropriate activities that encouraged creativity and socialization
- Established and maintained a safe, nurturing environment for children to learn and grow
- Communicated effectively with parents and guardians to discuss children's progress and address any concerns
- Assisted children in developing good hygiene habits
- Responded quickly and appropriately to medical emergencies.
Cashier/Jewelry Sales
Walmart
Concord
06.2021 - 08.2021
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 20% increase in sales
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Processed payments quickly and accurately, resulting in an 80% increase in customer satisfaction
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Monitored inventory levels to ensure product availability and accuracy of inventory records
- Managed multiple phone lines while greeting visitors in a professional and friendly manner.
Correctional Officer
State of North Carolina(Maury)
Hookerton
09.2019 - 05.2021
- Conducted regular facility patrols to ensure safety and security of inmates, staff, and visitors
- Ensured inmates' safety by conducting regular cell searches and inspections of the facility
- Responded to emergency situations quickly and effectively, mitigating potential harm and reducing property damage
- Developed and implemented security protocols to reduce contraband and prevent criminal activity
- Provided guidance and support to inmates to help them identify and modify negative behaviors.
Valet Parking
Vidant Health
Greenville
09.2018 - 08.2019
- Verified and validated parking passes, directing visitors to the appropriate parking areas
- Developed and implemented a system for streamlining valet operations and reducing wait times
- Maintained high standards of cleanliness and order in the valet lot
- Multitasked efficiently to quickly and accurately park and retrieve vehicles for customers
- Followed proper procedures for vehicle check-in and check-out to ensure accuracy and efficiency
- Developed and implemented a comprehensive vehicle tracking system to reduce loss and theft
- Responded promptly to customer inquiries and requests to ensure a positive experience
- Demonstrated excellent customer service skills by greeting guests and providing helpful information.
Cashier/Jewelry Sales
Walmart
Greenville
04.2016 - 08.2018
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 60% increase in sales
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Processed payments quickly and accurately, resulting in a 100% increase in customer satisfaction
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Monitored inventory levels to ensure product availability and accuracy of inventory records
- Managed multiple phone lines while greeting visitors in a professional and friendly manner.
Daycare Provider
Powell's Childcare
Ahoskie
01.2014 - 02.2016
- Developed and implemented health and safety protocols that ensured the safety of children in the daycare
- Implemented behavior management techniques to ensure a calm and organized environment
- Planned and implemented age-appropriate activities that encouraged creativity and socialization
- Established and maintained a safe, nurturing environment for children to learn and grow
- Communicated effectively with parents and guardians to discuss children's progress and address any concerns
- Assisted children in developing good hygiene habits
- Responded quickly and appropriately to medical emergencies.
Education
Bachelor -
Strayer University
Charlotte, NC08.2024
Diploma -
South Central High School
Winterville, NC06.2012
Skills
- Microsoft Office
- Fast Learner
- Leadership Skills
- Data Verification and Maintenance
- Customer Service Skills
- Good team player
- Excellent Communication Skills
- Decision-making skills
- Creative and Critical Thinking
- Critical Thinking Skills
Languages
English, Native speaker, 09/2018, 08/2019
Timeline
Cashier
Walmart
02.2024 - 05.2024
Daycare Provider
Steppin Stone
08.2021 - 08.2023
Cashier/Jewelry Sales
Walmart
06.2021 - 08.2021
Correctional Officer
State of North Carolina(Maury)
09.2019 - 05.2021
Valet Parking
Vidant Health
09.2018 - 08.2019
Cashier/Jewelry Sales
Walmart
04.2016 - 08.2018
Daycare Provider
Powell's Childcare
01.2014 - 02.2016
Bachelor -
Strayer University
Diploma -
South Central High School