Hi, I’m
Deidre Nelson
Troutdale,OR
Summary
Resourceful Front Desk supervisor known for high productivity and efficient task completion. Specialized in customer service, conflict resolution, and administrative support. Excel in communication, multitasking, and problem-solving to enhance office operations and guest satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
years of professional experience
Work History
Extended Stay AmericaPortland, Oregon
GSR Front Desk
08.2023 - Current
Job overview
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Performed administrative tasks such as filing documents, ordering supplies, maintaining logs
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Greeted guests and checked them in and out of the hotel.
- Trained new hires on procedures, policies, and customer service expectations.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
Metro by T-MobilePortland, Oregon
Cell Phone Sales Representative
06.2020 - 11.2022
Job overview
- Greeted customers, provided information about products and services.
- Explained features of cell phones to potential buyers and answered questions.
- Demonstrated how to use new phone models and accessories.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
Regis Hair SalonPortland, Oregon
Hairstylist
07.2015 - 11.2017
Job overview
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Tracked inventory of supplies used for styling services.
- Organized scheduling of appointments throughout the day.
Education
Phagans School of Hair Design, Portland, OR
Associate of Arts from Cosmology
06-2012
Reynolds High School, Troutdale, OR
High School Diploma
06-2005
Skills
- Scheduling appointments
- Document management
- Basic accounting
- Billing support
- Front desk operations
- Conflict resolution
- Reminder calls
- Payment collection
Timeline
GSR Front Desk
Extended Stay America
08.2023 - Current
Cell Phone Sales Representative
Metro by T-Mobile
06.2020 - 11.2022
Hairstylist
Regis Hair Salon
07.2015 - 11.2017
Phagans School of Hair Design
Associate of Arts from Cosmology
Reynolds High School
High School Diploma
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