Deidre Norman
Mount Vernon,NY
Summary
Dynamic leader with proven track record of successfully managing initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 25 years of experience to new professional challenges with growth-oriented organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Director
Restorixhealth at Saint Joseph’s medical center
2019.01 - Current
- Director of team of 5 staff team members
- Performed day-to-day operations of program and responsible for staff management, financial budgeting including revenue and cost management, wound care and hyperbaric medicine reimbursements, service marketing as well as community education and marketing
- Provided ongoing direction and leadership for program operations
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants
Behavioral Health Registered Nurse
Mount Vernon Hospital
2011.11 - 2021.12
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Educated patients and families about mental health, diagnoses and treatment options.
- Administered medication and treatments to patients to observe and record responses.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Utilized multi-modal diagnostic tools to diagnose and treat 22 patients with memory difficulties and dementia
Clinical Manager
Norwalk Hospital
2018.02 - 2019.05
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Worked with program director to develop nursing staff through education, evaluation, performance management and competency improvement
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices
- Implement new policies and educate staff on changes
- Developed and adjusted work schedules for wound care staff
- Facilitate hiring of qualified wound care personnel by interview applicants and making recommendations for employment
- Selected, promoted and terminated staff members
- Delegated tasks to staff members and monitored completion of all duties, providing support when necessary
- Reviewed financial resources and prepared reports showing resource allocations
- Regularly evaluated employee performance and provided feedback
- Developed, implemented, revised and evaluated policies and procedures
- Recommended ways to reduce overhead and cut wound care costs, effectively
- Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes
- Handled job duties for staff members which were unavailable or out of office.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
Clinical Nurse Manager
St Barnabas Hospital Wound Care and Hyperbaric Center
2015.11 - 2018.01
- Responsible for coordination of clinical activities of Wound Care Center including but not limited to use of Organizational skills, leadership, planning, implementing, evaluating, and providing patient care through use of Hospital and nursing standards
- Provide case management to group of patients providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management
- Organizes and prioritizes clinical responsibilities, provides direct supervision to clinical Collaborate with other health care providers, wound care center Physicians, Program Director and Medical Director, regarding clinic and patient needs
- Consistently look at current processes and procedures then identify and implement areas of improvement while adhering to HIPAA, JCAHO, DOH as well as hospital and Restorixhealth requirements
- Participate in various Quality Improvement initiatives
- Engage in staff development by providing general in services as well as individual instruction and orientation
- Provide staff recognition through positive reinforcement and constructive feedback
- Collaborate with Program Director in coordination of Center's objectives, from budgetary and financial perspective
- Provide efficient and effective care with guidance of physician during clinic sessions, attends clinics scheduled and is dependable.
Clinical Coordinator/Clinical Nurse Manager staff-staff RN, HBO Technician
Healogics/ The Beale Wound Treatment and Hyperbaric Center
2011.01 - 2015.11
- Responsible for coordination of clinical activities of Wound Care Center including but not limited to use of Organizational skills, leadership, planning, implementing, evaluating, and providing patient care through use of Hospital and nursing standards
- Provide case management to group of patients providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management
- Organizes and prioritizes clinical responsibilities, provides direct supervision to clinical Collaborate with other health care providers, wound care center Physicians, Program Director and Medical Director, regarding clinic and patient needs
- Consistently look at current processes and procedures then identify and implement areas of improvement while adhering to HIPAA, JCAHO, DOH as well as hospital and Healogics requirements
- Participate in various Quality Improvement initiatives
- Engage in staff development by providing general in services as well as individual instruction and orientation
- Provide staff recognition through positive reinforcement and constructive feedback
- Collaborate with Program Director in coordination of Center's objectives, from budgetary and financial perspective
- Provide efficient and effective care with guidance of physician during clinic sessions, attends clinics where scheduled and is dependable
- Provide supervision to patients in hyperbaric chambers.
Education
Masters of Science/ APRN -
Walden University
Minneapolis, MN11.2023
Bachelor of Science -
Chamberlain College of Nursing
Downers, IL01.2017
Skills
- Case management
- Conflict resolution
- Critical thinking
- Dependable
- Discharge planning
- Documentation
- Team building
- Organizational skills
- Patient Care
- Quality Improvement
- Policy and Procedure Improvements
- Operations Oversight
- Administration Knowledge
Certification
- BLS
- CPR certified through American Heart Association
- Wound care certified
- Ostomy management specialist
Accomplishments
- Certified Hyperbaric Technician
- Certifications in CPR, ACLS, IV, and Infection Control
Licenses
- New York State Licensed Practical Nurse
- Registered Nurse in New York 584908, Connecticut and New Jersey
Professional Development
New York State Registered Professional Nurse Development
Timeline
Program Director
Restorixhealth at Saint Joseph’s medical center
2019.01 - Current
Clinical Manager
Norwalk Hospital
2018.02 - 2019.05
Clinical Nurse Manager
St Barnabas Hospital Wound Care and Hyperbaric Center
2015.11 - 2018.01
Behavioral Health Registered Nurse
Mount Vernon Hospital
2011.11 - 2021.12
Clinical Coordinator/Clinical Nurse Manager staff-staff RN, HBO Technician
Healogics/ The Beale Wound Treatment and Hyperbaric Center
2011.01 - 2015.11
Masters of Science/ APRN -
Walden University
Bachelor of Science -
Chamberlain College of Nursing
- BLS
- CPR certified through American Heart Association
- Wound care certified
- Ostomy management specialist
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