Deidre Rice
Toledo,OH
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Optum
04.2017 - Current
- Responsible for overseeing the daily operations for $55M annual revenue production facility
- Utilized my certified Lean Six Sigma Green Belt experience to analyze performance metrics and identify trends and areas of opportunities
- Evaluated and reported on KPIs to senior management for monthly and quarterly business reviews
- Monitored SLA performance and provided SLA trends for high profile clients
- Strong interpersonal, verbal and written communication skills
- Developed systems and procedures to improve operational quality and team efficiency
- Developed and maintained relationships with external vendors and suppliers
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
Production Supervisor
Optum
06.2015 - 04.2017
- Planned, directed, and managed the activities of the production employees on the shift
- Balanced quality, productivity, cost, safety, and morale to achieve positive results in all areas
- Monitored SLA performance
- Hire, motivate, review, provide direction, development, and training to production employees
- Schedule and coordinate vacations and time off, track attendance and staff accordingly
- Incorporated shop floor organization and plant cleanliness among personnel
- Tracked and followed production flow, daily averages, postage, employee production, timeliness, and accuracy.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed
- Optimized workflow through effective resource allocation and scheduling adjustments
Production Coordinator
Optum
01.2008 - 06.2015
- Monitored and tracked progress of all production tasks for on-time delivery
- Coordinated communication between departments, fostering a collaborative work environment
- Coordinated with production team to support productivity targets and deadline management
- Created and maintained detailed reports and schedules of all production tasks
- Tracked Operator output and quality goals
- Monitored system performance and prioritized workloads
- Monitored SLA performance
- Documented processes in ISO format
- Created and adjusted staffing schedules to support business needs
- Assisted operators with machine set-ups
Production Operator
Optum
10.2006 - 01.2008
- Performed set-up and operation of the machine to support production
- Maintained the work area and equipment in a clean and orderly condition
- Followed prescribed safety regulations
- Stayed current on safety rules, and adherence to established operating specifications when performing production operations
- Maintained output and quality goals as defined by management.
Education
Some College (No Degree) - Business Management
University of Toledo
Toledo, OhioHigh School Diploma -
Tiffin Columbian High School
Tiffin, Ohio05.2000
Skills
- Process Improvement
- Problem Solving
- Budget Planning
- Communication
- Project Management
- Problem-Solving
- Performance monitoring
- Team Leadership
- Employee relations and conflict resolution
- Planning and Implementation
References
Available upon request.
Timeline
Operations Manager
Optum
04.2017 - Current
Production Supervisor
Optum
06.2015 - 04.2017
Production Coordinator
Optum
01.2008 - 06.2015
Production Operator
Optum
10.2006 - 01.2008
Some College (No Degree) - Business Management
University of Toledo
High School Diploma -
Tiffin Columbian High School