Deidre Santiago
Mustang,OK
Summary
Competent Special Education Paraprofessional offering wealth of experience in small group instruction with children of diverse ages. Passionate about education with desire to work with students across levels. Understands importance of teaching solid study habits for testing success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Paraprofessional
Mustang ISD
07.2021 - Current
- Prepares for classroom activities under supervision of certified teacher
- Performs clerical duties for assigned teacher
- Assists teacher with instructional classroom duties
- Assists the students in physical/ academic environments outside the classroom when applicable
- Help students in with assignments
- Grades papers, helps with records when called upon to do so
- Maintains all confidentially requirements for students.
Sales Store Checker
DeCA
06.2016 - 11.2020
- Operate an electronic checkout system, makes change and verifies change fund and amount of currency received during an assigned shift
- Manage change machines ensuring proper amounts of cash and coins are available
- Assist customers by answering questions concerning prices, identification and location of items
- Manage the self check-out registers assisting customers
- Received Employee of the quarter in April 2017.
Service Agent
Sitel -Customer
07.2015 - 06.2016
- Working at an inbound Call center, Assisting Customers with Payments and Services reconnecting or disconnecting
- Help customers set up online accounts
- Upsell products like Nest thermostats to promote sales and revenue for CPS Energy.
Technical Support-Customer Service Specialist
Telepeformance
11.2013 - 07.2014
- Working in an inbound call center environment receiving calls from Comcast communication service provider
- Diagnose and resolve customers technical issues and provide the best customer service with cable, internet, and telephone
- Scheduling appointments
- I have been acknowledged by my supervisors on a job well done on several occasions.
Front Desk Receptionist
Wingate By Wyndham Hotel
07.2013 - 11.2013
- Some of my duties include but are not limited to prioritizing the daily face to face and phone to phone business needs and displaying professionalism at all times
- Coordinating events and functions for guest and businesses
- Administrative and office duties were emailing, faxing
- Received many compliments from guest and praise from upper management.
Food Preparation Clerk
Edinburg Independent School Disrtrict
08.2012 - 11.2012
- Keeping kitchen in a clean and orderly condition
- Maintain safety at all time when in use of ovens, mixers
- In addition to the use of calculator, cash register
- Handling the food and following all Child Nutrients Dietitian instructions in preparation for special diets
- Prepare food in a timely matter on a daily basis
- Work rapidly and efficiently in performing all task in a school environment.
Cashier/Sales
The Home Depot
01.2005 - 02.2006
- Work on bringing in sales and provide excellent customer service
- Working in multiple to departments to include, Returns, Garden center and Main check out
- More tasks include handling money, checks, coupons and credit cards and keeping all records, receipts and monies 100% accurate at all times, to include cash drops during times of business needs
- I have been Acknowledged by my superiors several times.
Sales Consultant Representative
Convergys Corporation
05.2002 - 06.2003
- Completed sales and service calls from a inbound call center for many companies and products and upsell on different items for profit
- Customers see products offered in advertised the call in
- Duties were to include but not limited to implemented credit cards applications for banks to include Household Bank, American Express and MBNA.
Customer Assist Specialist
Sprint PCS
11.2001 - 04.2002
- Establish and activate service for a major international cellular telephone company on new and existing accounts
- Processed technical support service to improve quality and service to customers
- Resolve billing matters and making adjustments to accounts to provide excellent customer service
- I have received an Golden call award and The Spotlight Award.
Transportation Customer Service Agent
American Eagle Airline/Atlantic Southeast Airlines DFW International Airport/
06.1997 - 08.2001
- Inspected and verified all ticked passengers
- Keep accurate count of passengers for boarding and deplaning
- Additional duties included arrange hotel and transportation for customers when there was a delay due to weather or delayed departures
- Sold and scheduled reservations for passengers and providing the best customer service.
Education
DECS in Basic -
High School Equivalency
Fort Worth, TX06.1997
GED -
Martin High School
Arlington, TX05.1996
Skills
- During my tenure in customer service I have showed I have the responsibility to work unsupervised, always completing tasks and assignments 100% complete, also assuring the customers care is accurate, timely, friendly and with respect
- IOS (2 years)
- Communication skills (10 years)
- Customer service (10 years)
- Microsoft Office (10 years)
- VPN (2 years)
- Cash register (10 years)
- Basic math (10 years)
- Cash handling (10 years)
- Microsoft Windows Server (5 years)
- DNS
- Operating Systems
- Technical Support (2 years)
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Paraprofessional
Mustang ISD
07.2021 - Current
Sales Store Checker
DeCA
06.2016 - 11.2020
Service Agent
Sitel -Customer
07.2015 - 06.2016
Technical Support-Customer Service Specialist
Telepeformance
11.2013 - 07.2014
Front Desk Receptionist
Wingate By Wyndham Hotel
07.2013 - 11.2013
Food Preparation Clerk
Edinburg Independent School Disrtrict
08.2012 - 11.2012
Cashier/Sales
The Home Depot
01.2005 - 02.2006
Sales Consultant Representative
Convergys Corporation
05.2002 - 06.2003
Customer Assist Specialist
Sprint PCS
11.2001 - 04.2002
Transportation Customer Service Agent
American Eagle Airline/Atlantic Southeast Airlines DFW International Airport/
06.1997 - 08.2001
DECS in Basic -
High School Equivalency
GED -
Martin High School