Deidre Sauter
River Grove,IL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at American Hotel Register Company. Skilled in managing high-stress situations and resolving customer complaints with empathy, significantly boosting loyalty. Demonstrates reliability and exceptional patience, excelling in both customer interaction and conflict resolution.
Overview
37
37
years of professional experience
Work History
Customer Resolution Specialist
Consolidated Hospitality Supplies LLC/ American Ho
Vernon Hills, Il
08.2020 - 06.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
American Hotel Register Company
11.1987 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Social Sciences
Northern Illinois University
Dekalb, IL08.1983
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Resolution Specialist
Consolidated Hospitality Supplies LLC/ American Ho
08.2020 - 06.2024
Customer Service Representative
American Hotel Register Company
11.1987 - 08.2020
Bachelor of Science - Social Sciences
Northern Illinois University
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