Highly motivated sales associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating company profile within targeted markets. Recognized for exceptional sales performance and excellence in customer service. Experienced job title known for exemplary team-building and project oversight skills. Skilled at working with diverse personalities, fostering strong collaborative relationships, and consistently delivering impressive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
DEIDRE THOMPSON
Jersey City,NJ
Summary
Overview
35
years of professional experience
Work History
Primark Stores
Sales Associate
05.2023 - 01.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Verizon Communications Inc.
Repair Service Clerk
01.1995 - 01.2017
Job overview
- Responsible for 70+ daily customer calls, telephone troubles and service outage resolutions, equipment and line tests, customer remote service assistance, field repair scheduling and dispatch and emergency problem-solving
- Connect with intra-company departments to determine scheduling and to correct service orders
- Lead on quality control for difficult calls and customer complaints
- Handle remote trouble shooting to correct issues without field technicians for a more cost-effective approach to customer satisfaction
- Special projects leader in Fiber Solutions Center: payroll and overtime, scheduling (adherence, adjustments, swaps), National Chats, headcount and productivity reports.
FEDEX
Package Handler
01.1989 - 01.1997
Job overview
- Team leader for high volume mailing service company
- Loaded and unloaded freight onto trucks and planes at Newark Airport
- Organized packages to be sorted by codes
- Oversaw performance of large group of mail handlers.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
NYNEX Telecommunications
Field Technician
01.1991 - 01.1993
Job overview
- Maintained telecommunication lines to residential homes and businesses for New York City
- Installed, troubleshot telecommunication service requests
- Interpreted service orders and analyzed readings on circuits to determine root cause of problems
- Worked closely with engineering personnel and investigated records to identify and resolve individualized customer concerns
- Continuously commended for effectiveness in satisfying customer needs.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
Port Authority of NY & NJ
Tour Guide
01.1989 - 01.1991
Job overview
- Oversaw observation desk for interstate commuters and tourists
- Guided tours of observation deck while providing history of building.
- Guided groups of up to 75 people on scheduled tours
Education
High School Diploma
University Overview
- Customer-Oriented Service Professional.
- Experienced in high performing markets including New York and New Jersey.
- Extensive technical support experience in field, remote and diagnostic troubleshooting.
- Trained in conflict resolution and customer service software.
- Excellent Organizational and Communication Skills.
- Dynamic Leader/Team Builder.
- Proven capacity to meet or exceed company qualitative and quantitative targets.
Skills
- Technical support experience include: Installation, repair, central office wiring, cable repair, troubleshooting, isolating and technical troubles resolution
- Trained in conflict resolution and customer service software: Blue Pumpkin Web/Forecasting, CAD, IEX, Metrics, PATS, PeopleSoft, SOP/DOE, STORC, with expertise in Verizon systems including FSC, VRepair and WFA
- Skilled team builder and qualified coach for new employees
- Excellent at timely and efficient interpreting, writing and processing service orders
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Exceptional customer service
- Problem-Solving
- Reliable and punctual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hours401k matchPaid time offStock Options / Equity / Profit SharingPersonal development programsCareer advancementPaid sick leave4-day work weekWork from home optionTeam Building / Company RetreatsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Reading , Watching TV, Crafting , Journaling, Scrap Booking, Shopping
Reading , Watching TV, Crafting , Journaling, Scrap Booking, Shopping
I love reading books that feed my soul. Watching TV is my favorite pass time that I enjoy with family. I love game shows and anything that is action packed,suspenseful and thrillers. I am a crafter I love using my hands to make things that come from my heart, I put a lot of thought into crafting. Journaling is something that I am consistent with because it helps me to lower my anxiety by writing my feelings down on paper. Scrap Booking relaxes me and keeps me busy. Shopping is my therapy and whenever I can go shopping I am in my glory and it makes me very happy.
Timeline
Sales Associate
Primark Stores
05.2023 - 01.2024
Repair Service Clerk
Verizon Communications Inc.
01.1995 - 01.2017
Field Technician
NYNEX Telecommunications
01.1991 - 01.1993
Package Handler
FEDEX
01.1989 - 01.1997
Tour Guide
Port Authority of NY & NJ
01.1989 - 01.1991
High School Diploma
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