Deidre Wybourn
Lena,Illinois
Summary
Seasoned Store Operations Manager with a practical understanding of business needs in retail environments. Strengths include effective inventory management, team leadership, and developing operational strategies to enhance productivity and customer satisfaction. Gifted in financial analysis and strategic planning with a background in Profit and Loss. Previous experience includes identifying trends, conducting variance analysis, and forecasting revenue growth. Strengths include strong analytical skills, ability to develop comprehensive financial reports, and insights for business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
C-Store Operations Manager
Stephenson Service Company
Lena, IL
11.2018 - Current
- Manage and coordinate the daily operations of a 5-unit chain while being dual-positioned.
- Analyze sales data to develop targeted strategies of increasing revenue.
- Analyze sales data to develop targeted strategies for increasing revenue.
- Monitor performance metrics such as sales volume, profitability and customer service ratings.
- Perform inventory control functions such as ordering, receiving, stocking and pricing merchandise.
- Supervise loss prevention efforts in order to minimize shrinkage due to theft or fraud.
- Review financial statements and budget reports on a monthly basis.
- Provide leadership, guidance and support to team members in order to maximize performance levels.
- Resolve customer complaints and use feedback to improve the customer experience
- Hire and train new employees to ensure the store has the right number of staff with the right skills
- Provide feedback, recognize training opportunities, and develop staff members
- Conduct performance reviews to assess training needs and help employees build strong career paths
- Analyze sales and revenue reports, and keep up with marketing trends to identify areas for improvement
- Report on buying trends and customer needs, and propose ideas to increase sales
- Oversee the store's cash flow to obtain max profitability
- Developed employee training programs to ensure customer satisfaction standards were met.
- Motivated team members through positive reinforcement tactics in order to achieve desired results.
Area Supervisor
Casey’s General Stores
Lena, IL
01.2017 - 11.2018
- Assisted with executing Casey's strategic initiatives, driving sales, and maintaining quality and service standards within my 12-14 store, assigned area
- Helped build business acumen and drive performance metrics at assigned locations
- Acted as a liaison between the Store Managers and Region Director to maximize efficiency and profitability
- Developed Store Managers with coaching, support and encouragement in their career pathway
- Assisted in the build and all permits needed in opening a new location
- Hired any store manager positions while running the store until the position was filled.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
Manager
Casey’s General Stores
Lena, IL
01.2016 - 12.2017
- Execute Casey's strategic initiatives, drive sales, and maintain quality and service standards within my store
- Ensure my store is stocked and clean while continuing to build strong relationships with my guests and community
- Hire and train new team members in The Casey's Way! I had the privilege of becoming a coach and mentor to my team, helping them succeed and grow
Manager
Coach’s Golf and Grill
Lena, IL
01.2014 - 12.2016
- Manager with responsibilities of managing the operations of the restaurant, golf course and bar
- React and correct customer issues quickly and effectively while maintaining a very high level of customer satisfaction
- Organize and Manage special events planning, execution
- Marketing, promoting and advertising for special events
Paraprofessional
Le-Win School District
Lena, IL
01.2010 - 12.2014
- Provide individual tutoring for a special needs child in a classroom setting
- Assist with establishing classroom management
- Organize materials, plan lessons, and minimize disruptions
- Work with many individuals in different settings to motivate and coach them along the way in their education
Customer Service/Wait Staff
Coaches Bar and Grill
Lena, IL
01.2006 - 12.2010
- Assist manager in maintaining operations of the restaurant
- Ability to manage multiple customers while maintaining excellent service
- Ability to react and correct customer issues quickly and effectively to keep them from escalating while maintaining a very high level of customer satisfaction
Education
Bachelor’s in Business Management -
Western Governors University
Online12.2014
Associates of Science Degree in Business Administration -
Highland Community College
Freeport, IL12.2009
Cosmetology Degree and license -
Capri Cosmetology College
Dubuque, IA12.2006
High School Diploma -
Lena Winslow High School
Lena, IL12.2005
Skills
- Sales Analysis
- Budgeting and cost control
- Inventory Control
- Operations Oversight
- Recruitment and hiring
- Retail Inventory Management
- Payroll Management
- Customer Service Management
- Operational budgeting
- Employee Scheduling
Certification
- UST Class A/B Operator
- UST Class C Operator
- Certified Food Protection Manager
- Fuel Paths Certified
References
References available upon request.
Timeline
C-Store Operations Manager
Stephenson Service Company
11.2018 - Current
Area Supervisor
Casey’s General Stores
01.2017 - 11.2018
Manager
Casey’s General Stores
01.2016 - 12.2017
Manager
Coach’s Golf and Grill
01.2014 - 12.2016
Paraprofessional
Le-Win School District
01.2010 - 12.2014
Customer Service/Wait Staff
Coaches Bar and Grill
01.2006 - 12.2010
Bachelor’s in Business Management -
Western Governors University
Associates of Science Degree in Business Administration -
Highland Community College
Cosmetology Degree and license -
Capri Cosmetology College
High School Diploma -
Lena Winslow High School