Deidrea Barker
Troy,US
Summary
Customer Service Representative with a strong history of enhancing client interactions across various settings. Skilled in team leadership and effective communication, ensuring efficient management of schedules and client correspondence. Focused on building positive client relationships and improving service delivery through attention to detail and organizational skills. Experienced in implementing innovative strategies to streamline operations and achieve success in service-oriented environments.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Pure Smiles Dentistry
Tipp City, Ohio
12.2025 - Current
- Coordinated patient scheduling to enhance office workflow and efficiency.
- Managed patient records with meticulous attention to confidentiality and detail.
- Communicated treatment plans clearly to patients and families.
- Collaborated with dental staff to deliver seamless patient care.
- Scheduled appointments and arranged necessary follow-up visits for patients.
- Ensured accurate completion and timely submission of all required documentation.
Lead Customer Service Representative
Stonyridge Veterinary Service
Troy, US
04.2024 - 12.2025
- Lead customer service, ensuring empathetic and professional client interactions.
- Optimize clinic schedules to enhance operational efficiency.
- Manage communications for clear, timely client responses.
- Process payments accurately, maintaining financial integrity.
- Create a welcoming reception area for clients and pets.
- Spearheaded client communication strategies, enhancing pet owner satisfaction and streamlining appointment scheduling for optimal clinic efficiency.
- Cultivated a welcoming clinic atmosphere, expertly managing anxious pets and providing empathetic support to owners during challenging situations.
Customer Service Representative
Stonyridge Veterinary Service
Troy, US
06.2022 - 12.2025
- Schedule appointments, greet clients, process payments, enhance client satisfaction, improve efficiency.
- Meticulously managed client records, ensuring accurate and up-to-date information.
- Developed a systematic approach to welcoming clients, improving first impressions.
Receptionist
Jones Chiropractic
Piqua, US
06.2021 - 05.2022
- Managed patient scheduling and office supplies, enhancing operational efficiency.
- Answered calls and booked appointments, improving patient satisfaction.
- Streamlined administrative tasks, leading to improved office workflow.
- Provided exceptional customer service, fostering positive patient relations.
Patient Care Technician
Kindred Healthcare
Dayton, US
03.2019 - 12.2021
- Provided daily patient care, enhancing comfort and hygiene.
- Supported nursing staff, ensuring efficient workflow.
- Assisted in patient feeding, improving nutritional intake.
- Facilitated patient mobility, reducing recovery time.
Education
High school diploma -
White County High School
Sparta, TN05.2014
Skills
- Customer service and communication
- Veterinary assistance and animal care
- Vital signs monitoring
- Reception and scheduling
- Kennel management experience
- Sales and organization
- Problem solving and quick learning
- Team leadership and collaboration
- Treatment plan communication
- HIPAA compliance
Timeline
Patient Care Coordinator
Pure Smiles Dentistry
12.2025 - Current
Lead Customer Service Representative
Stonyridge Veterinary Service
04.2024 - 12.2025
Customer Service Representative
Stonyridge Veterinary Service
06.2022 - 12.2025
Receptionist
Jones Chiropractic
06.2021 - 05.2022
Patient Care Technician
Kindred Healthcare
03.2019 - 12.2021
High school diploma -
White County High School