Deidre C Ward
Waterbury,United States
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
05.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
Assistant Store Manager-Inventory Specialist
Dollar General Store
10.2023 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Direct Support Professional
ICES-WDLT
07.2022 - 05.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
FRONT END COORDINATOR
TJ Maxx, TJX Companies
09.2018 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Prepared breaks, oversee and coordinate front end registers
- Conference calls
- Trained new hires on cash registers and sales floor, resulting in stronger staff development and increased productivity
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
- Prepared bank deposits and corporate cash shipments
- Balanced safe, prepared tills and prepared register bags for next sales date
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Arranged consistent shelves, bins and racks at current location by following established planogram.
RETAIL SALES ASSOCIATE
Charlotte Russe
03.2019 - 04.2019
- Greeted and offered sales assistance to every customer upon entry into the store
- Created attractive merchandise displays throughout the store
- Performed opening and closing procedures of mall-based stores to secure products and employee safety
- Provided accurate store information on pricing, sales and product features
- Upsold over 10 pairs of shoes per shift.
Education
Bachelor of Science - Criminal Justice
Naugatuck Valley Community College
Waterbury, CT2024
High School Diploma -
Wilby High School
Waterbury, CT06.2018
Skills
- Sales Abilities
- Cash Handling
- Store Merchandising
- Cash Register Operation
- Markdown procedures
- Back office
- Planning and Coordination
- Knowledge of State Regulations
- First Aid and Safety
- Emergency Situations
- Opening and Closing Procedures
- Customer Interaction
Timeline
Lead Sales Associate
Dollar General Store
05.2024 - Current
Assistant Store Manager-Inventory Specialist
Dollar General Store
10.2023 - 05.2024
Direct Support Professional
ICES-WDLT
07.2022 - 05.2023
RETAIL SALES ASSOCIATE
Charlotte Russe
03.2019 - 04.2019
FRONT END COORDINATOR
TJ Maxx, TJX Companies
09.2018 - 05.2022
Bachelor of Science - Criminal Justice
Naugatuck Valley Community College
High School Diploma -
Wilby High School