ARNELLE CHARLES
Lake Worth,US
Summary
With hands-on experience, eager to learn new skills and advance knowledge. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Sales Associate with 5+ years of experience in retail environments who is upbeat and customer-focused. Positive role model with a focus on team leadership, personnel support, and building customer relationships.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Sales Associate
Saks Fifth Avenue
Palm Beach Gardens, FL
12.2019 - 07.2021
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Negotiated and closed deals with minimal supervision
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Helped team members master sales techniques so they could consistently exceed their goals
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Kept track of store specials, payment policies, and security procedures
- Suggested the best merchandise based on the needs and desires of the customer
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Customer Assistant
Gray's Roofing
Macon, GA
01.2020 - 02.2023
- Mixed and matched paints to the specifications of the customer
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Observed customer behavior in order to spot security threats and report them to supervisors
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
Sales Associate
AT&T GoUSAWireless
West Palm Beach, Florida
11.2023 - 04.2024
- Assisted customers in locating desired items, providing answers to inquiries and guidance on product selection.
- Engaged customers in professional dialogue to identify their needs.
- Delivered detailed information about store, products, and services to callers.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Education
High School -
John I. Leonard High School
01.2016
Skills
- Sales pipeline management
- Product sales expertise
- Sales team evaluations
- Sales leadership development
- Direct sales
- Sales solutions
- Retail sales customer service
- Sales expertise
- Telephone sales
- Sales techniques knowledge
- Sales abilities
- Marketing and sales specialist
- Contract Preparation
- Product Sales
- Inventory Control
- Payment Processing
- Business Development
- Customer Needs Assessment
- Cash Handling Accuracy
- Problem-solving skills
- Merchandising knowledge
- Product Recommendations
- Exceeds sales goals
- Excellent communication skills
- Stocking and Receiving
- Consultative Sales
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
References
- 478-213-4885 (Gray's Roofing)
- 954-600-3799 (At&t Gousawireless)
Timeline
Sales Associate
AT&T GoUSAWireless
11.2023 - 04.2024
Customer Assistant
Gray's Roofing
01.2020 - 02.2023
Sales Associate
Saks Fifth Avenue
12.2019 - 07.2021
High School -
John I. Leonard High School
Similar Profiles
Tanya PekarTanya Pekar
Alteration Tailor at Saks Fifth AvenueAlteration Tailor at Saks Fifth Avenue
TYLER J. HOLTTYLER J. HOLT
Style Advisor at Saks Fifth AvenueStyle Advisor at Saks Fifth Avenue
Gina DuffGina Duff
Specialized Operations Supervisor at Saks Fifth AvenueSpecialized Operations Supervisor at Saks Fifth Avenue
Judy PhamJudy Pham
Store Manager at Saks Fifth Avenue Club In ResidenceStore Manager at Saks Fifth Avenue Club In Residence
Stephen Iacullo, EsqStephen Iacullo, Esq
Founder/Owner at The Iacullo Law FirmFounder/Owner at The Iacullo Law Firm