Deija Ingram
Columbus,OH
Summary
Dynamic DSP Team Lead at ViaQuest Behavioral Health, skilled in health monitoring and team leadership. Proven ability to enhance client well-being through effective personal care and nutritional support. Recognized for fostering a positive work environment and training staff, demonstrating strong communication and problem-solving skills. Committed to excellence in patient care and team collaboration.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DSP Team Lead
ViaQuest Behavioral Health
04.2024 - 03.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Front Desk Receptionist
ESA Management
04.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls approximately 20 incoming calls and reservations, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Amazon Customer Service
Amazon
03.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05-2016
Skills
- Personal care
- Medication management
- Health monitoring
- Nutritional support
- Client transportation
- Team leadership
- Staff training
- Record keeping
- Customer service
- Problem solving
- Communication skills
- Time management
- Confidentiality practices
- Teamwork
- Multitasking capacity
- Fast learner
- Attention to detail
- Excellent communication
- Critical thinking
- Grooming assistance
- Active listening
- Adaptability and flexibility
- Decision-making
Certification
- First Aid Certification
- CPR/AED Certification
- DSP Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Timeline
DSP Team Lead
ViaQuest Behavioral Health
04.2024 - 03.2025
Front Desk Receptionist
ESA Management
04.2022 - 04.2024
Amazon Customer Service
Amazon
03.2021 - 03.2022
High School Diploma -
Reynoldsburg High School
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