Sheena Derosia

• Coordinated client and staff scheduling to meet direct support requirements.
• Supervised staff to ensure optimal performance and service delivery.
• Provided community-based client support, enhancing engagement and satisfaction.
• Assisted DSP manager in operational tasks, improving team efficiency.

Adjusted schedules and filled staff hours promptly following client cancellations.

Communicated schedule changes and client needs effectively to staff and management.

Attended mandatory meetings and training sessions to maintain compliance and knowledge.

• Facilitated clients' success in employment initiatives through targeted support.

Guided clients in identifying and pursuing job opportunities within community.

Developed job opportunities to enhance client employability.

Assisted clients with wage reporting to ensure compliance.

Collaborated with team to generate innovative employment strategies.

• Facilitated community integration by accompanying individuals on outings to meet person-centered goals.
• Instructed individuals in self-advocacy skills to enhance autonomy and decision-making abilities.
• Monitored behaviors, documented observations, and communicated changes to supervisors promptly.
• Provided guidance to ensure safety and well-being of individuals served.
• Encouraged positive behaviors through modeling and reinforcement strategies.
• Facilitated social interactions among participants to promote peer connections.
• Utilized approved crisis intervention techniques during emergency situations.
• Reported client condition changes to service coordinators and managers effectively.

• Ordered supplies and equipment to maintain adequate inventory levels.
• organized schedules and delegated tasks.
• Coordinated meetings, conferences, department activities.
• Organized company events including holiday parties, team building activities .
• Monitored inventory levels and placed orders when needed.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Answered phone calls, responded to emails, routed mail
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Responded to customer inquiries via phone or email in a professional manner.
• Maintained filing system for records, correspondence and other documents.

• Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
• Delivered exceptional customer service by proactively addressing guest needs.
• Monitored ingredient stock levels to ensure prompt delivery of fresh produce.
• Oversaw recruitment, hiring, onboarding, training, and performance evaluations of staff.
• Ordered supplies from vendors while adhering to budget constraints.
• Resolved customer complaints professionally to foster positive guest relationships.
• Maintained comprehensive records of sales transactions and daily reports.
• Inspected dining area regularly for cleanliness and compliance with safety standards.

• Organized staff shifts to ensure optimal coverage for restaurant services.
• Monitored inventory levels of beverages, food items, and supplies.
• Analyzed customer feedback data from surveys and focus groups.
• Trained new hires on food handling, sanitation, and safety procedures.
• Supervised daily operations, including cash management and opening/closing duties.
• Planned special events for large groups, enhancing guest experiences.
• Established relationships with local suppliers and industry partners.
• Maintained knowledge of liquor laws affecting bar and restaurant operations.