LaNeese Thompson
Louisville,KY
Summary
Driven DSP Team Lead with a track record of fostering teamwork and enhancing team performance at Mattingly Edge. Excelled in schedule management and performance monitoring, leveraging skills in Epic Training and customer focus to streamline workflows and improve patient outcomes. Certified in First Aid and the College of Direct Support, consistently promoted excellence and professionalism. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dsp Team Lead
Mattingly Edge
Louisville, KY
08.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Maintain medications count
- Schedule Dr Appointments
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Resident Medical Officer
Option To Success
Louisville, KY
01.2016 - Current
- Educated patients about procedures, conditions and medications.
- Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Provided routine and emergency medical care to patients.
- Communication to Dr's and Pharmacy re; Dr's Orders
- Enhanced patient satisfaction with efficient and empathetic communication during consultations.
- Improved patient outcomes by providing accurate diagnoses and developing comprehensive treatment plans.
Medical Scheduler
UofL Physicians
Louisville, KY
09.2000 - 09.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
Education
High School Diploma -
Seneca High School
Louisville, KY05.1990
Skills
Customer Focus
Performance monitoring
Schedule Management
Complaint resolution
College of Direct Support Certified
First Aide certified
Epic Training
Microsoft Excel Training
Certification
CPR/First Aid Certified
College of Direct Support Certified
Epic Training
Timeline
Dsp Team Lead
Mattingly Edge
08.2022 - Current
Resident Medical Officer
Option To Success
01.2016 - Current
Medical Scheduler
UofL Physicians
09.2000 - 09.2016
High School Diploma -
Seneca High School