Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deija Smith

Columbus,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Target
Columbus , OH
04.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Cashier

Ross Dress for Less
Columbus , OH
06.2019 - 04.2022
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Store Associate

Aldi Foods
Columbus , OH
06.2017 - 05.2019
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

Bachelor of Science - Health Administration

The Ohio State University
Columbus , OH
05-2022

Skills

  • Call Management
  • Data Collection
  • Scheduling
  • Complaint resolution

Timeline

Customer Service Representative

Target
04.2022 - Current

Customer Service Cashier

Ross Dress for Less
06.2019 - 04.2022

Store Associate

Aldi Foods
06.2017 - 05.2019

Bachelor of Science - Health Administration

The Ohio State University
Deija Smith