Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deimi Mendoza

Hialeah

Summary

Senior Personal Banker with deep understanding of retail banking and financial services. Proven success in managing complex portfolios, providing robust financial advice and cultivating strong client relationships. Strengths include strategic sales planning, risk management, and customer service, coupled with ability to drive business growth. Previous roles have consistently resulted in increased client satisfaction and retention rates.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Senior Personal Banker

Citi bank
Hialeah
11.2024 - Current
  • Assisted clients with account inquiries and transaction processing.
  • Educated customers on banking products and services available.
  • Resolved customer issues through effective communication and problem-solving.

Universal Banker

Bank of America
Miami
11.2023 - 11.2024
  • Assisted customers with account inquiries and transactions efficiently.
  • Processed loan applications and guided clients through requirements.
  • Educated customers on banking products and services available.

Lead Assistant Operations

Chase Bank
Miami
11.2020 - 11.2023
  • Coordinated daily operations for branch activities and customer service initiatives.
  • Managed schedules and organized meetings to optimize team productivity.
  • Provided training and support to new staff on bank policies and procedures.

Customer Service Representative

Publix
Miami
12.2015 - 11.2023
  • Assisted customers with product inquiries and provided solutions to enhance satisfaction.
  • Processed transactions accurately and efficiently at the register.
  • Maintained a clean and organized store environment to promote a welcoming atmosphere.
  • Collaborated with team members to ensure efficient stock replenishment on shelves.

Education

BBA - Marketing And Logistics

Florida International University
Miami, FL
05.2017 - 05.2022

Skills

  • Relationship building
  • Problem solving
  • Effective communication
  • Attention to detail
  • Banking operations
  • Branch management
  • Relationship management
  • Positive attitude

Languages

Spanish
Native/ Bilingual

Timeline

Senior Personal Banker

Citi bank
11.2024 - Current

Universal Banker

Bank of America
11.2023 - 11.2024

Lead Assistant Operations

Chase Bank
11.2020 - 11.2023

BBA - Marketing And Logistics

Florida International University
05.2017 - 05.2022

Customer Service Representative

Publix
12.2015 - 11.2023
Deimi Mendoza