Deion Moore
Charlotte,NC
Summary
Product Application Manager with a strong technical background in application management, CRM systems, and data automation. Experienced in translating business requirements into technical solutions by working cross-functionally with developers, designers, and stakeholders. Proven ability to lead internal product initiatives, document requirements, coordinate testing, and deliver business-focused tools that improve operational efficiency. Passionate about building scalable products that solve real-world problems.
Qualified Product Manager with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Overview
7
7
years of professional experience
Work History
Systems Administrator
Diamonds Direct
05.2019 - 11.2024
- Supported enterprise applications, integrations, and internal IT systems.
- Maintained system reliability and user support processes.
- Managed user accounts and permissions in Active Directory environment.
- Implemented system updates and patches to enhance network security.
- Troubleshot hardware and software issues, ensuring minimal downtime.
- Monitored system performance and generated reports for senior management.
Product Application Manager
Diamonds Direct
11.2025 - Current
- Lead internal product initiatives including the DD Quoting App and Custom Look Book.
- Define business requirements and partner with developers to deliver application features.
- Coordinate stakeholder demos, testing cycles, and release readiness.
- Improve workflows by reducing manual quoting and order tracking processes.
- Led application development lifecycle, ensuring alignment with business needs and user requirements.
- Managed cross-functional teams to deliver software solutions on time and within budget.
- Streamlined application performance by implementing best practices and optimizing system architecture.
- Developed strategic roadmaps for application enhancements, driving innovation and efficiency initiatives.
Technical Application Analyst
Diamonds Direct
01.2024 - 11.2025
- Built automation workflows using Python, APIs, Microsoft Fabric, and SharePoint integrations.
- Supported CRM pipeline redesign and vendor communication automation.
- Developed reporting pipelines and dashboards for operational visibility.
- Collaborated with leadership to translate operational needs into system improvements.
- Analyzed application performance to identify and resolve issues, enhancing user experience.
- Collaborated with cross-functional teams to implement software solutions aligned with business goals.
- Developed and maintained documentation for application processes, ensuring consistency and compliance.
Education
Bachelor of Arts - Computer Science
University of North Carolina At Charlotte
Charlotte, NC12-2019
Skills
- Product Management
- Requirements Gathering
- Stakeholder Communication
- Agile Collaboration
- Process Improvement
- Python
- SQL
- PowerShell
- Microsoft Fabric
- APIs
- CRM Systems
- System upgrades
- System monitoring
Timeline
Product Application Manager
Diamonds Direct
11.2025 - Current
Technical Application Analyst
Diamonds Direct
01.2024 - 11.2025
Systems Administrator
Diamonds Direct
05.2019 - 11.2024
Bachelor of Arts - Computer Science
University of North Carolina At Charlotte
Personal Information
Title: Product Manager