Deion Spalding
Bend
Summary
Hard working, personable individual, with excellent problem solving skills. Detailed-oriented, reliable, and task efficient. Over 5 years of customer handling with data entry. Received multiple commendations from customers and supervisors.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
12.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
Client Onboarding Specialist
Shippabo
09.2022 - 08.2023
- Onboarded clients via Zoom prospected by sales team which includes setting up on company platform, obtaining information & documents, and assisting with purchasing bonds & setting up brokerage
- Performed platform training courses with clients while answering questions about features and provided additional information that was requested
- Assisted with various side projects with other departments
- Reached out to brokers and trucking companies to receive quotes to provide to clients
- Entered required client data into company platform and data sheets
- Collaborated with other team members and departments regarding updates to client shipments and related concerns/topics
- Supported an average of 3 new clients per week with onboarding process for hiring Virtual Assistants
- Assisted existing clients with requests for tool set up, filing reports for invoice concerns and VA concerns
- Learned and mastered tasks that were outside of job description in order to cover for other team members
- Provided amiable experiences for customers & represented the company by showing positive attitude and excellent work ethic
Client Success Specialist
Integria Virtual Staffing
09.2021 - 06.2022
- Supported an average of 3 new clients per week with onboarding process for hiring Virtual Assistants.
- Assisted existing clients with requests for tool set up, filing reports for invoice concerns and VA concerns.
- Learned and mastered tasks that were outside of job description in order to cover for other team members.
Customer Service Representative
Concentrix
09.2019 - 09.2021
- Diagnosed the customer's technical or product issue and resolved them effectively
- Appropriately serviced complicated customers and defused heated situations
- Provided support averaging 70 customers a day through phone, chat, and email support
- Received multiple commendations from customers for providing excellent support
Education
High School -
Summit High School
Bend, OR06.2013
Skills
- Customer Experience
- Administrative Support
- Customer Service and Assistance
- Complaint Handling
- Active Listening
- Data Evaluation
- Critical Thinking
Timeline
Customer Service Representative
Consumer Cellular
12.2023 - 09.2024
Client Onboarding Specialist
Shippabo
09.2022 - 08.2023
Client Success Specialist
Integria Virtual Staffing
09.2021 - 06.2022
Customer Service Representative
Concentrix
09.2019 - 09.2021
High School -
Summit High School
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