Deion Waldon
Orlando
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Well-rounded and professional team player dedicated to continuing professional pursuits at a entry level.
Overview
6
6
years of professional experience
Work History
Janitor/Box Office Receptionist
CMX Cinemas
10.2023 - Current
- Assisted customers with inquiries and provided information about theater events
- Ensured theatergoers followed theater rules and regulations, resulting in a pleasant viewing experience for all customers
- Monitored theater entrances to ensure ticket authentication and prevent unauthorized admission
- Maintained theater cleanliness by sweeping, vacuuming, and mopping floors
- Practiced proper safety and security protocols, resulting in zero incidents of theft in the theater.
Florida DEO Customer Service Agent, K-Force, Titan Technolgies
04.2020 - 02.2021
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Provided assistance with Unemployment benefits for individuals
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints.
eBay Customer Service Representative, Buyer and Seller
eBay
10.2018 - 08.2019
- Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement
- Analyzed supply and demand trends to anticipate future needs, resulting in improved inventory management and reduced stock-outs
- Analyzed customer behaviors and identified trends to inform product development and pricing strategies
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Implemented a password reset system that improved security and reduced account lockouts by 80%.
Education
General Studies- Entrepreneurship and Leadership -
University of Central Florida
Orlando, FloridaSkills
- Fast Learner
- Time Management
- Leadership
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Analytical Thinking
Details
Orlando, Florida, (321) 696-3427, waldondeion@gmail.com
Timeline
Janitor/Box Office Receptionist
CMX Cinemas
10.2023 - Current
Florida DEO Customer Service Agent, K-Force, Titan Technolgies
04.2020 - 02.2021
eBay Customer Service Representative, Buyer and Seller
eBay
10.2018 - 08.2019
General Studies- Entrepreneurship and Leadership -
University of Central Florida