Deion Waldon
Orlando,United States
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Well-rounded and professional team player dedicated to continuing professional pursuits at a entry level.
Overview
7
7
years of professional experience
Work History
Apple Care Advisor
Apple Inc.
Orland, Florida
07.2023 - 11.2025
- Enhanced customer satisfaction by providing timely and accurate troubleshooting for Apple products.
- Effectively used remote access utilities throughout support interactions to enhance problem-solving.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Florida DEO Customer Service Agent, K-Force, Titan Technolgies
04.2020 - 02.2021
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Provided assistance with Unemployment benefits for individuals
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints.
EBay Customer Service Representative, Buyer and Seller
eBay
10.2018 - 08.2019
- Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement
- Analyzed supply and demand trends to anticipate future needs, resulting in improved inventory management and reduced stock-outs
- Analyzed customer behaviors and identified trends to inform product development and pricing strategies
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Implemented a password reset system that improved security and reduced account lockouts.
Education
General Studies- Entrepreneurship and Leadership -
University of Central Florida
Orlando, FloridaSkills
- Empathy and patience
- Call handling
- Expert troubleshooting
- Complex Problem-solving
Timeline
Apple Care Advisor
Apple Inc.
07.2023 - 11.2025
Florida DEO Customer Service Agent, K-Force, Titan Technolgies
04.2020 - 02.2021
EBay Customer Service Representative, Buyer and Seller
eBay
10.2018 - 08.2019
General Studies- Entrepreneurship and Leadership -
University of Central Florida
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