Deione McCoy
Buffalo
Summary
Professional with extensive experience in delivery operations, ensuring compliance with safety protocols and traffic regulations. Demonstrated ability to manage inventory levels and maintain accurate delivery documentation while providing exceptional customer service. Skilled in vehicle inspection and maintenance, contributing to optimal performance and safety during deliveries. Proven track record of resolving customer complaints effectively, fostering positive relationships with clients.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Auto Zone Auto Parts
Tonawanda
02.2024 - 05.2025
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Checked tires for proper inflation before leaving on each route.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Assisted warehouse personnel in packing orders when necessary.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Monitored fuel level throughout shift and refueled when necessary.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Utilized street maps to plan and determine most efficient routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Delivery Driver
Amazon
Tonawanda
12.2021 - 06.2023
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Delta Tech
Delta Sonic Car Wash Systems
Buffalo
10.2020 - 06.2021
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Cashier
Walmart
Niagara Falls
09.2018 - 09.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NY06-2021
Skills
- Vehicle inspection
- Route planning
- Delivery documentation
- Customer service
- Safety compliance
- Load securing
- Inventory management
- Vehicle maintenance
- Communication skills
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Adaptability
- Emergency response
- Map reading and navigation skills
- Physical stamina
- Payment collection
- Responsible driver
- Heavy lifting
- Load management
- Delivery schedule development
- Vehicle inspections
- Local routes
- Cash transaction handling
- Doubles and triples specialist
- Loading and unloading
- Time management skills
- Vehicle systems
- Delivery scheduling
- Database management
- Positive attitude
- Clean driving record
- Teamwork and collaboration
- Logistics
- Adaptability and flexibility
- Safe driving
- Safe driving record
Timeline
Delivery Driver
Auto Zone Auto Parts
02.2024 - 05.2025
Delivery Driver
Amazon
12.2021 - 06.2023
Delta Tech
Delta Sonic Car Wash Systems
10.2020 - 06.2021
Cashier
Walmart
09.2018 - 09.2020
High School Diploma -
Niagara Falls High School