DEIRDRA HINES
Dover,DE
Summary
Healthcare support professional with experience in pre-anesthesia preparation, patient coordination, and clinical documentation. Ensures surgical readiness by collecting medical histories, coordinating patient communication, and organizing medical records. Collaborates with nursing, scheduling, and anesthesia teams to maintain complete, accurate, confidential charts.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Pre-Anesthesia Evaluation & Preparation Business Office Clerk
DELAWARE SURGERY CENTER
Dover, DE
07.2026 - 10.2026
- Collected and reviewed medical histories, previous surgical and anesthesia records, current medication lists, and outside specialist clearances for Registered Nurses in Pre-Admission Testing (PAT) to ensure thorough patient evaluations.
- Coordinate pre-operative telephone outreach with patients scheduled for surgical procedures to facilitate preparation and surgical readiness.
- Acted as communication liaison among patients, surgical schedulers, nurses, anesthesiologists, and Certified Registered Nurse Anesthetists (CRNAs) to streamline information flow and improve patient preparation.
- Coordinated medical documentation to ensure complete, accurate, and timely patient charts before scheduled procedures, enhancing clinical workflow.
- Communicated fasting and medication instructions to patients before surgery, ensuring understanding of pre-operative requirements.
- Facilitated interpreter services to improve patient communication during medical appointments. to enhance communication and ensure patient understanding.
- Maintained organized and confidential patient records in accordance with facility policies and privacy requirements.
Nursing Assistant
DELAWARE SURGERY CENTER
Dover, DE
07.2025 - 07.2026
- Delivered compassionate pre-operative and post-operative patient care, enhancing comfort, dignity, safety, and emotional well-being.
- Obtain and document vital signs, promptly communicating significant changes in patient condition to nursing personnel.
- Supported nurses and surgical staff in patient preparation, positioning, transportation, and procedural support, ensuring smooth operations.
- Follow infection prevention procedures and patient safety protocols within the surgical setting.
- Prepare patient care areas, organize equipment, replenish supplies, and maintain a safe clinical environment.
- Executed patient care documentation as per facility procedures, maintaining accurate records for continuity of care.
- Assist with inventory management, equipment checks, and supply restocking to support daily clinical operations.
Direct Care Professional (PRN/Part-Time)
Delaware Bridge to Care
Georgetown, DE
01.2025 - 02.2026
- Delivered individualized care and support to seniors and individuals with intellectual and developmental disabilities.
- Assisted with activities of daily living, including bathing, dressing, grooming, and meal preparation.
- Monitored client well-being and promptly communicated changes in health, behavior, or support needs.
- Promoted independence and dignity through person-centered care, enhancing clients' quality of life.
- Coordinated transportation for medical appointments and community activities, ensuring clients' access to essential services.
- Built positive relationships with clients and families through respectful communication and reliable support, fostering trust and collaboration.
Owner / Operator
Perfectly Maid Cleaning Services LLC
Delaware
09.2020 - 01.2024
- Improved customer satisfaction by 40% through operational enhancements and personalized customer service.
- Directed daily business operations, optimizing scheduling, enhancing customer relations, and coordinating services.
- Recruited, trained, and supervised employees to maintain service quality and professional standards.
- Managed supply inventory and quality control, streamlining business workflows and ensuring timely service delivery.
- Maintained sanitation and cleanliness standards across residential and commercial properties.
- Oversaw administrative responsibilities and client communications, facilitating effective operational planning.
Direct Support Professional (DSP)
CHIMES Inc.
Milford, DE
05.2023 - 12.2023
- Delivered person-centered care and daily living support to individuals with intellectual and developmental disabilities.
- Implemented individualized service plans and behavioral support strategies in accordance with established guidelines.
- Promoted independence and self-advocacy while fostering dignity and individual choice to enhance essential life skills.
- Facilitated daily living activities, enhancing personal hygiene, grooming, dressing, meal preparation, and medication administration.
- Monitored physical, emotional, and behavioral well-being, documenting observations and reporting concerns.
- Supported community integration through recreational activities, social events, educational opportunities, and community outings.
- Collaborated with families, healthcare professionals, and interdisciplinary teams to ensure seamless continuity of care.
- Maintained accurate service documentation, daily activity records, behavioral observations, and progress toward individual goals.
- Followed established emergency response, incident reporting, confidentiality, health, and safety procedures.
Independent Respite Care Provider
Delaware Division of Developmental Disabilities Services (DDDS)
08.2009 - 12.2019
- Provided individualized respite care and daily living assistance to individuals with intellectual and developmental disabilities.
- Implemented individualized care plans while promoting independence, dignity, personal choice, and quality of life.
- Assisted with personal care, grooming, feeding, and daily living activities to promote client comfort and routine.
- Administered medications following Limited Lay Administration of Medications training and in compliance with authorization and guidelines.
- Maintained a safe, supportive, and structured care environment.
Education
Professional Medical Assistant -
Harris School of Business
Dover06-2012
High School Diploma -
Woodbridge High School
Bridgeville06-2004
Skills
- Pre-operative coordination
- Patient care coordination
- Patient scheduling
- Patient registration
- Patient communication
- Surgical readiness
- Electronic medical records
- Records management
- Chart preparation
- Privacy management
- Medication management
- Patient safety
- Healthcare workflow
- HIPAA compliance
- Organizational skills
- Administrative workflow
- Healthcare systems
- Healthcare administrative support
- Patient support services
- Quality assurance processes
- Interpersonal communication
- Crisis de-escalation
- Team collaboration
- Problem solving
- Office software proficiency
- Team collaboration
- Records handling
- Medical terminology
- Scheduling skills
- Privacy management
- Records handling
- Medical terminology
- Quality assurance processes
- Interpersonal communication
Personal Information
Title: HEALTHCARE ADMINISTRATION & PATIENT COORDINATION PROFESSIONAL
Certification
- Basic Life Support (BLS) American Heart Association
- CPR/BLS
- Limited Lay Administration of Medications Training Completion
Timeline
Pre-Anesthesia Evaluation & Preparation Business Office Clerk
DELAWARE SURGERY CENTER
07.2026 - 10.2026
Nursing Assistant
DELAWARE SURGERY CENTER
07.2025 - 07.2026
Direct Care Professional (PRN/Part-Time)
Delaware Bridge to Care
01.2025 - 02.2026
Direct Support Professional (DSP)
CHIMES Inc.
05.2023 - 12.2023
Owner / Operator
Perfectly Maid Cleaning Services LLC
09.2020 - 01.2024
Independent Respite Care Provider
Delaware Division of Developmental Disabilities Services (DDDS)
08.2009 - 12.2019
Professional Medical Assistant -
Harris School of Business
High School Diploma -
Woodbridge High School