Raven Ventura
Daytona Beach,FL
Summary
Detail-oriented professional with 15 years in human services and more than 5 years in a healthcare setting. Skilled in managing day to day operations, electronic health records, and scheduling, committed to improving patient care and operational efficiency.
Overview
15
15
years of professional experience
Work History
Medical Assistant
UPMC
Pittsburgh, Pennsylvania
04.2021 - 2027
- Coordinated patient appointments and follow-up visits to optimize scheduling and minimize delays.
- Educated patients on treatment plans and medication instructions for better understanding under the discretion of a licensed health care provider.
- Managed patient records through electronic health record systems for improved accuracy.
- Processed prior authorization requests in accordance with departmental guidelines.
- Collaborated with healthcare providers to gather necessary documentation for authorization requests.
- Scheduled surgical procedures.
- Managed patient follow-up calls to confirm adherence to pre-operative instructions and enhance surgical readiness.
- Communicated effectively with patients regarding scheduling changes or updates.
- Collaborated with insurance providers to verify coverage for surgeries.
- Created and managed surgical schedules for assigned surgeons.
- Facilitated pre-operative preparation through coordination of lab work and radiology tests.
- Organized patient charts before each day's clinic sessions began.
- Remove stapes, sutures, and/or Steri-strips during post op appointment
Program Director
The Arc of Volusia
Daytona Beach, Florida
03.2017 - 03.2020
- Oversee the life skills development program and adult day training center at 2 locations, supported employment department, transportation, fundraising, and human resource department.
- Led program development and implementation for individuals with developmental disabilities.
- Managed budgets and resources to ensure optimal program functionality and sustainability.
- Develop community engagement strategies to enhance program visibility and participation.
- Implement strategies to enhance the exposure of the organization.
- Oversee each campus hiring process and training programs in collaboration with assigned program coordinator.
- Manage staff training sessions to ensure compliance with organizational policies and standards with the state of Florida.
- Maintain all state and federal requirements in compliance with the agency for persons with disabilities and the state of Florida.
- Coordinate resources for various programs, optimizing service delivery and support.
- Develop and implement agency policy and procedures.
Program Coordinator
The Arc of Volusia
Daytona Beach, Florida
11.2015 - 03.2017
- Oversee the life skills development program / adult day training center at 1 location and 3 transportation routes.
- Develop and implement employment and/or education plans and programs to meet individual needs.
- Develop community engagement strategies to enhance program visibility and participation.
- Implement strategies to enhance the exposure of the organization.
- Provide administrative oversight, assistance, and support to the day-to-day operations of the assigned department site.
- Supervise and support staff through training and counseling.
- Manage staff training sessions to ensure compliance with organizational policies and standards.
Direct Support Professional
Haynes Board and Care LLC
Lodi, California
01.2005 - 09.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients with daily living activities and personal care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Implemented individualized care plans tailored to client preferences.
- Monitored client health and reported changes to healthcare professionals.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Developed strong relationships to support client emotional and social needs.
- Facilitated community engagement activities for clients' social interaction.
- Collaborated with family members to ensure comprehensive care support.
- Maintained a safe and clean environment for clients at all times.
Education
GED -
Lodi High School
Lodi, CASkills
- Electronic health records
- Patient scheduling
- Insurance verification
- Pre-operative coordination
- Clinical documentation
- Healthcare compliance
- Medical terminology
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Client advocacy
- Community engagement
- Training and development
- Care coordination
- Human Resources
- CPR certified
Timeline
Medical Assistant
UPMC
04.2021 - 2027
Program Director
The Arc of Volusia
03.2017 - 03.2020
Program Coordinator
The Arc of Volusia
11.2015 - 03.2017
Direct Support Professional
Haynes Board and Care LLC
01.2005 - 09.2015
GED -
Lodi High School