Deirdra Yarrington
Baton Rouge,LA
Summary
Tech support specialist with 5 years of experience delivering exceptional technical support and customer service in fast-paced environments. Achieving over 90% resolution rates on first contact, enhancing user experience through effective training materials. Proficient in incident response, compliance regulations, and remote diagnostics, with a solid background in cybersecurity and IT support. Dedicated to utilizing technical expertise to enhance service offerings and boost customer satisfaction in a remote work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flex Advisor
Hays Talent Solutions
08.2023 - Current
- Managed patient enrollment processes for prescription medication programs, ensuring accurate documentation and adherence to compliance regulations
- Collaborated with healthcare providers to optimize prescription services, enhancing patient access to necessary medications
- Delivered exceptional customer service, addressing inquiries and resolving issues related to prescription enrollment, resulting in a 20% increase in patient satisfaction ratings
- Educated patients on enrollment procedures and benefits, facilitating a smooth transition into prescription programs
- Remote
Tech Support Specialist
Teleperformance
06.2018 - 08.2023
- Provided technical support for software and hardware issues, achieving a resolution rate of over 90% on first contact
- Enhanced user experience by developing and implementing training materials that reduced common inquiries by 30%
- Conducted risk assessments and incident responses that improved compliance with industry standards and regulations
- Collaborated with cross-functional teams to identify trends in customer feedback, leading to improved service offerings
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Performed remote diagnostics to identify network connectivity problems and resolve them efficiently
- Remote
Education
Boot Camp - Cybersecurity
QuickStart Academy
Associates - Business Management
Ashford University
05.2013
Skills
- Microsoft Office 365
- Customer Success Management
- Technical Proficiency (Software and Hardware)
- VPN
- SSL
- Network Security & Vulnerability Management
- Customer service
- IT support
- Mac OS
- Ethical Hacking
- Software troubleshooting
- Windows
- IOS
- Compliance Regulations
- Computer networking
- Microsoft Windows Server
- Technical support
- Data-Driven Decision Making
- Incident Response & Threat Intelligence
Certification
- Driver's License
- CompTIA A+
- CompTIA Security+
Languages
English
Full Professional
Timeline
Flex Advisor
Hays Talent Solutions
08.2023 - Current
Tech Support Specialist
Teleperformance
06.2018 - 08.2023
Boot Camp - Cybersecurity
QuickStart Academy
Associates - Business Management
Ashford University