Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deirdre Kilday

Appleton,WI

Summary

Dedicated and reliable professional with experience in customer service and childcare. Skilled in communication, conflict resolution, problem-solving, and creating positive guest experiences. Adaptable and hardworking, with the ability to maintain calm in fast-paced environments while prioritizing satisfaction.

Overview

5
5
years of professional experience

Work History

Private Nanny

Private Household
Milwaukee, WI
07.2025 - Current
  • Supervised daily activities, ensuring safety and well-being of children.
  • Developed engaging educational activities to promote cognitive and social development.
  • Maintained open communication with parents regarding children's progress and needs.
  • Managed schedules, including playdates, school pickups, and extracurricular activities.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

Server

Perkins Family Restaurant
Oshkosh, WI
09.2024 - 05.2025
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Applebee's Grill + Bar
Appleton, WI
01.2022 - 08.2024
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables simultaneously while maintaining high attention to detail and accuracy.
  • Collaborated with kitchen staff to expedite food preparation and enhance service efficiency.
  • Trained new servers on menu knowledge, service standards, and operational procedures.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
03-2027

Associate of Science - Marketing Coursework

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Child safety
  • Exceptional customer service
  • Dependability
  • Time management
  • Food safety
  • Dish preparation
  • Team player
  • Dependable and responsible
  • Strong work ethic
  • Problem-solving
  • Positive guest interactions
  • Guest engagement

Timeline

Private Nanny

Private Household
07.2025 - Current

Server

Perkins Family Restaurant
09.2024 - 05.2025

Server

Applebee's Grill + Bar
01.2022 - 08.2024

Associate of Science - Marketing Coursework

University of Wisconsin, Milwaukee

Associate of Science - Business Administration

Southern New Hampshire University