Deirdre O’Moore
Naperville,IL
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of customer satisfaction.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
Shift Leader
Cinnaholic
Naperville, IL
08.2025 - Current
- Supervised daily operations to ensure efficiency and quality standards were consistently met.
- Coordinated staff schedules to optimize labor costs and enhance productivity during peak hours.
- Trained new team members on food safety protocols and company procedures.
- Efficiently counted the register at open and close
- Delivered exceptional customer service, resolving issues promptly to maintain satisfaction levels.
- Implemented process improvements that streamlined production workflows and increased output.
- Monitored product quality, ensuring compliance with health regulations and company standards.
- Fostered a collaborative team environment, encouraging open communication and teamwork among staff members.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Naperville North High School
Naperville, IL05.2026
Bachelor of Science - Nursing
College of DuPage
Glen Ellyn, IL05.2030
Skills
- POS system operation
- Cash handling
- Operational efficiency
- Inventory management
- Team leadership
- Training and development
- Problem-solving
- Customer engagement
- Team collaboration
- Bilingual communication
Certification
- Licensed shift lead - august 2025-now
- seal of bilitaracy for spanish
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Cinnaholic
08.2025 - Current
Bachelor of Science - Nursing
College of DuPage
High School Diploma -
Naperville North High School