Deirdre Patterson
Waterbury,CT
Summary
Seasoned customer service manager adept in relationship building and team leadership. With a background in radio, theater and film, excels in dynamic communication and creative writing.
Overview
34
34
years of professional experience
Work History
Box Office Manager & Group Sales Coordinator
Palace Theater
08.2004 - Current
- Provides guidance to patrons regarding seating arrangements and event details prior to purchase
- Efficiently handles customer inquiries and complaints in a professional manner
- Sends sales reports to company managers of incoming shows
- Responsible for the end of day reports of daily box office sales
- Responsible for the hiring and training of new sales representatives
- Engages with current group ticket purchasers and responsible for outreach of potential new groups
- Facilitates donations of tickets to organizations and charities.
RADIO ANNOUNCER & PRODUCER OF TALK SHOW
WATR 1320 AM
09.1991 - 01.2013
- Producer of all talk programming for the station
- Weekend host of jazz and standards show
- Producer and voiceover artist for local commercials.
PRODUCTION INTERN
Hartford Stage
08.1993 - 06.1994
- Assisted the production manager of the theater as well as the company managers and sound designers for each incoming show
- Production assistant for the Voices series, the theater's staged readings of new works
- Recipient of the Aetna New Voices Fellowship.
ADMINISTRATIVE ASSISTANT
L&R Productions
01.1992 - 06.1993
- Maintained the daily office needs for the President and Vice-President
- Scheduled and confirmed recording appointments for potential and current voiceover artists.
COLLEGE INTERNSHIP
WILI AM-FM
05.1990 - 07.1990
- Co-produced the morning drive show and commercial voice overs for both the AM and FM stations
- Gained experience, exposure and knowledge of career-specific procedures and systems
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
Education
BACHELOR OF SCIENCE (B.S.) IN COMMUNICATION/THEATER -
Eastern Connecticut State University
Willimantic, CTSkills
- Award winning screenwriter
- Professional script reader
- Voiceover talent
- Organization Skills
- Customer Retention
State
CT
Zip
06704
City
Waterbury
Writingcareer
Multi, award-winning playwright and screenwriter with over 20 written works. Professional script reader.
Publications
Ladies and Whores: Three, Two Act Plays.
Affiliations
- League of Professional Theatre Women (CT Chapter)
Timeline
Box Office Manager & Group Sales Coordinator
Palace Theater
08.2004 - Current
PRODUCTION INTERN
Hartford Stage
08.1993 - 06.1994
ADMINISTRATIVE ASSISTANT
L&R Productions
01.1992 - 06.1993
RADIO ANNOUNCER & PRODUCER OF TALK SHOW
WATR 1320 AM
09.1991 - 01.2013
COLLEGE INTERNSHIP
WILI AM-FM
05.1990 - 07.1990
BACHELOR OF SCIENCE (B.S.) IN COMMUNICATION/THEATER -
Eastern Connecticut State University
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